Published: 22 April 2024
Managed security service providers are either failing to communicate the value of their service or are not delivering enough differentiated value to clients. In a crowded market, product leaders need to ensure better alignment of their service to client challenges, and to their expected outcomes.
Talent shortages and budgetary constraints are driving organizations to outsource every aspect of their security (infrastructure, tools, processes and expertise). However, managed detection and response (MDR) and managed security service providers (MSSPs) are failing to manage client expectations against service realities.
Customers’ legacy systems and diverse operating environments spanning multicloud, on-premises, hybrid and operational technology (OT), are forcing MDR/MSSPs to take solution-centric approaches to threat detection and response over standardized service offerings to ensure value delivery.
Improved threat detection and faster incident response are the key operational efficiency changes that organizations outsourcing to MDR/MSSPs want to achieve, because organizations
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