Published: 29 July 2024
AI technology trends are transforming banking, challenging CIOs who seek to prioritize their implementation. This research provides insights into the top strategic AI technology trends in banking for 2024, offering recommendations on how to navigate these trends and maximize their benefits.
Strategic AI technology trends are driving transformation in banking. Key opportunities include:
Intelligent applications:Enabling automated tasks, personalized recommendations and enhanced customer experience
AI trust, risk and security management (TRiSM):Increasing model longevity and aiding regulatory compliance to control AI-inherent risks
Democratized generative AI (GenAI):Creating diverse digital solutions and new banking products to enhance customer experience
Industry cloud platforms (ICPs):Scaling and deploying new capabilities, while focusing on core competencies and leveraging secure, scalable infrastructure
AI-augmented development:Accelerating software creation and deployment for new digital experiences
Machine customers:Developing autonomous AI agents to manage finances and investments and execute transactions on behalf of human customers
Evaluate AI-driven banking solutions,
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Analysts:
Jasleen Kaur Sindhu, Moutusi Sau, Agustín Rubini
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