Gartner Expert

Derek T Frost

VP Analyst

Derek Frost is a banking analyst writing on business strategy for business unit executives. His areas of expertise are in retail and commercial banking, with a focus on ESG, customer financial empowerment, small business/business banking growth, and client experience. From 2018-2022, he was in charge of Gartner's Retail Banking Operations and Small Business Banking Executive Circles.

Previous experience

Derek was at CEB (later acquired by Gartner), where he worked in the financial services research practice, writing and delivering presentations and conducting workshops for a global client base.

Professional background

Corporate Executive Board

Senior Director and Executive Advisor

Advisory Board Company


University of Connecticut


Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Business Leadership and Strategy

Financial Services Customer Experience, Talent and Delivery


Ph.D., University of Connecticut

M.S., Southern Connecticut State University

B.A., University of North Carolina-Chapel Hill

Read More Read Less

Top Issues That I Help Clients Address

1ESG and DE&I

2Customer financial empowerment and underserved customer communities

3Business banking/small business banking relationship manager performance.

4Business/small business banking client experience