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Gartner Expert
Derek T Frost
VP Analyst
Derek Frost is a banking analyst writing on business strategy for business unit executives. His areas of expertise are in retail and commercial banking, with a focus on ESG, customer financial empowerment, small business/business banking growth, and client experience. From 2018-2022, he was in charge of Gartner's Retail Banking Operations and Small Business Banking Executive Circles.
Previous experience
Derek was at CEB (later acquired by Gartner), where he worked in the financial services research practice, writing and delivering presentations and conducting workshops for a global client base.
Professional background
Corporate Executive Board
Senior Director and Executive Advisor
Advisory Board Company
Director
University of Connecticut
Instructor
Areas of coverage
Financial Services Digital Business Strategy and Innovation
Financial Services Business Leadership and Strategy
Financial Services Customer Experience, Talent and Delivery
Education
Ph.D., University of Connecticut
M.S., Southern Connecticut State University
B.A., University of North Carolina-Chapel Hill
Top Issues That I Help Clients Address
1ESG and DE&I
2Customer financial empowerment and underserved customer communities
3Business banking/small business banking relationship manager performance.
4Business/small business banking client experience