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Gartner Expert
Derek T Frost
VP Analyst
Derek Frost is a VP, Analyst who helps executives in commercial and retail banking. His key coverage areas are commercial banking growth (with a focus on small business banking as well as credit access for underserved community businesses), climate change and ESG, customer financial inclusion and empowerment, digital transformation, and digital client experience. Derek has helped banking leaders develop customer strategies that strengthen client relationships and financial well-being. He has also worked with them on multiexperience channel approaches that balance people-led and digital engagement. In addition, he assists bank CIOs and Product Leaders at technology and service providers in understanding key business priorities of commercial and consumer banking lines of business.
Previous experience
Derek has an extensive background in helping financial services executives achieve their mission-critical priorities. His industry career started at the Advisory Board Company, where he delivered research to banking and insurance clients through workshops and presentations. He then moved to the Corporate Executive Board, providing advice on commercial and retail banking in one-to-one, small group, and large conference settings across a global client base.
From 2018 to 2022, he led Gartner's Executive Circles for leaders of retail banking operations and small business banking at the leading banks in North America, sharing research insights and facilitating peer discussions around industry challenges. He currently supports a diverse, global group of executives, including business unit leaders, CIOs, and technology and service providers.
Professional background
Corporate Executive Board
Senior Director and Executive Advisor
Advisory Board Company
Director
University of Connecticut
Lecturer
Areas of coverage
Financial Services Digital Business Strategy and Innovation
Financial Services Technology Modernization and Transformation
Industry Markets and Technologies
Industry Product Planning and Strategy
Financial Services Business Leadership and Strategy
Education
Ph.D., University of Connecticut
M.S., Southern Connecticut State University
B.A., University of North Carolina-Chapel Hill
Top Issues That I Help Clients Address
1Business Banking/SME digital channels and digital account opening
2CIO alignment with lbusiness strategy
3ESG, managing loan portfolio climate risk, sustainability in commercial banking
4Alternative underwriting criteria, lending to underserved businesses, financial inclusion and financial empowerment
5RM productivity, revenue growth