Financial Services Research

Learn how to build hybrid work environments based on human-centric work design.

Understand the changes in mass-market consumer behavior in 2020 to optimize customer experience in a rapidly changing consumer environment.

Determine which types of fintech partnership is right for your organization.

Learn how leading firms are managing their technology investments for maximum impact on digital transformation.

Financial service leaders can use this guide to discover how to take a proactive approach to virtual prospecting and to renew their lead identification process.

Financial Service leaders responsible for customer experience are constantly looking for better ways to measure customer satisfaction. Learn why financial empowerment support is a stronger predictor of positive customer relationships compared to Net Promoter Score.

Understand the key COVID-19-related business priorities of your peers and the actions other leaders have taken to achieve their goals.

Learn how wealth management leaders can navigate the crisis, support clients and accelerate into the recovery.

Learn how retail banking leaders can navigate the crisis, support clients and accelerate into the recovery.