With burnout and attrition rates rising in retail banking, financial service leaders must take a more targeted approach toward redesigning work to create a high-performing workforce, improve engagement levels and offset productivity loss due to talent attrition.
Download this research to:
- Identify ways to retain and improve frontline performance
- Find ways to redesign frontline work to support customer financial empowerment
- Learn three ways for enabling the frontline to support customer empowerment