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Gartner Expert
Emily Earl
Director Analyst
Emily Earl is a Director Analyst providing business and technology insights to Gartner's Communications clients. She has led multimethod, hypothesis-driven signature research studies on topics like the future of communications, mixternal content strategy and operations, organizational culture, information overload and internal channel effectiveness. She covers all AI-related topics for Communications as well as internal / employee communications. She also reviews applicants for the annual Gartner Marketing & Communications Awards and directs the development of case studies for best practices found therein. At Gartner, Emily co-authored an article in Harvard Business Review and received an all-company award for outstanding performance in a key role.
Previous experience
Before joining Gartner in 2021, Emily managed voice of customer insights for a healthcare professional association and for a variety of B2B, B2C, K-12 and higher education clients. She is a mixed methodologist with specializations in cultural anthropology, ethnography, focus groups, in-depth interviews, user experience research, market research and survey design.
Professional background
Gartner, Director, Research, 5 years
American Society of Clinical Oncology (ASCO), Manager, Market Research, 2 years
Hanover Research, Qualitative Research Consultant, 3 years
Areas of coverage
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Communications Technology and AI Strategy
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Internal Communications
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Communications Content and Channels
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Drive Adoption of AI Within the Communications Function
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Understand AI Risks and Opportunities for the Communications Function​
Education
(Candidate) Ph.D., Anthropology, University of California, Irvine
M.A. Anthropology, Catholic University
B.A. Liberal Arts, St. John's College
Top Issues That I Help Clients Address
AI strategy for Comms
AI adoption
Employee communications
Internal channel effectiveness
Organizational culture