Gartner Expert

Adam Preset

Sr Director Analyst

Adam Preset is a Senior Director, Analyst for Digital Workplace at Gartner. He researches and advises on essential technologies that enable and enhance collaboration and communication for digital workers. His topic areas include future of work; meeting solutions, technologies and practices; cloud office collaboration, email and on-premises enterprise groupware; visual collaboration tools; workstream collaboration and instant messaging; live and on demand video for internal enterprise events, communication and training; and internal communications technologies to support workforce engagement. He has more than 17 years of experience as a practitioner and technology leader in higher education. Mr. Preset brings his interest in leadership and management to support and advise clients as their organizations navigate transformational digital and technology initiatives.

Previous experience

Before Gartner, Mr. Preset was a technical director at a prestigious American university where he was responsible for enterprise collaboration applications, cloud services, web services and many other central infrastructure and user services for a community of thousands. He led application, systems, storage and network teams in a decentralized, responsibility center management environment. He handled planning and projects relating to technology and business strategy, governance, financial planning and cost recovery. He also acted as an individual contributor on many projects related to authentication, authorization, collaboration, networks and virtualization.

Professional background

University of Pennsylvania

IT Technical Director

Swarthmore College

Systems Administrator

Areas of coverage

Digital Workplace Program

Digital Workplace Applications


M.S., Organizational Dynamics, University of Pennsylvania

Graduate Certificates in Leadership and Management and Practitioner of Change

B.A., English Literature, Swarthmore College

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Top Issues That I Help Clients Address

1Meeting solutions strategy, platform selection and meeting best practices

2Cloud office collaboration and migration, enterprise email, internal messaging platforms

3Workstream collaboration and new ways of working

4CEO town hall webcasting, internal enterprise virtual events, and on-demand video capture and replay

5Strategic internal communications technologies (digital signage, corporate newsletter, employee engagement)