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Gartner Expert
Gareth Herschel
VP Analyst
Gareth Herschel is VP analyst at Gartner with 25 years' industry experience. He is fascinated by the intersection of decision making, analytics and cognitive psychology, and passionate about helping organizations intentionally design the way decisions are made. His current research focuses on the interplay between an organizationâÂÂs data and analytic strategy with organizational culture, innovation, and decision making.
Previous experience
Previously, Mr. Herschel trained as a Business Analyst in the finance and logistics functions of IT companies. Since joining Gartner, he has covered a variety of research topics. Was the Agenda Manager for the Analytics Research team and is a frequent keynote presenter for the Data and Analytics conference.
Professional background
IBM
Business Strategy and Modeling Analyst
ICL
Logistics Analyst
Areas of coverage
Data and Analytics Leaders
Analytics, BI and Data Science Solutions
Data and Analytics Strategies
Artificial Intelligence
CRM Strategy and Customer Experience
Education
Business Administration, University of Bath, England, With Honors
Top Issues That I Help Clients Address
1What is the business benefit of customer analytics?
2How does organizational culture affect the role and adoption of analysis?
3How can organizations increase customer retention and drive customer engagement?
4How can analytics help organizations make better decisions?
5What are the keys to customer analytic project success?