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Gartner Expert
Geoffrey Campen
Practice Vice President
Geoffrey Campen leads the delivery of business and technology insights for Communications Leaders within the Marketing and Communications practice.
Previous experience
At JPMorgan Chase, Mr. Campen stood up and consolidated CX measurement and analysis across multiple lines of business. He also held roles in competitive analysis and strategy, financial modeling and investment decisioning. Prior to that, he worked in private equity focused on growth equity transactions across a number of industry verticals.
Professional background
JPMorgan Chase, VP Marketing, Customer Experience Measurement, 5 years
Murex Investments, Sr. Associate, 2 years
The Revinvestment Fund, Associate, 2 years
Areas of coverage
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Customer Experience
Education
MBA, Temple University
BA, Philosophy, University of Chicago
Top Issues That I Help Clients Address
Customer experience strategy
Voice of customer
Customer experience measurement
Building customer-centric culture
Customer experience functional management