Gartner Expert

Geoffrey Campen

VP, Team Manager

Geoffrey Campen leads the the Peer and Practitioner Research Group within the Marketing practice.

Previous experience

At JPMorgan Chase, Mr. Campen stood up and consolidated CX measurement and analysis across multiple lines of business. He also held roles in competitive analysis and strategy, financial modeling and investment decisioning. Prior to that, he worked in private equity focused on growth equity transactions across a number of industry verticals.

Professional background

JPMorgan Chase

VP Marketing, Customer Experience Measurement

Murex Investments

Sr. Associate

The Revinvestment Fund

Associate

Areas of coverage

Customer Experience Design and Execution (retired)

Customer Experience

Education

MBA, Temple University

BA, Philosophy, University of Chicago

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Top Issues That I Help Clients Address

1Customer experience strategy

2Voice of customer

3Customer experience measurement

4Building customer-centric culture

5Customer experience functional management