Geoffrey Campen leads the the Peer and Practitioner Research Group within the Marketing practice.
At JPMorgan Chase, Mr. Campen stood up and consolidated CX measurement and analysis across multiple lines of business. He also held roles in competitive analysis and strategy, financial modeling and investment decisioning. Prior to that, he worked in private equity focused on growth equity transactions across a number of industry verticals.
JPMorgan Chase
VP Marketing, Customer Experience Measurement
Murex Investments
Sr. Associate
The Revinvestment Fund
Associate
Customer Experience
MBA, Temple University
BA, Philosophy, University of Chicago
1Customer experience strategy
2Voice of customer
3Customer experience measurement
4Building customer-centric culture
5Customer experience functional management