Gartner Expert

Jackie Fenn

Distinguished VP Analyst

Jackie Fenn is a Distinguished VP Analyst and Gartner Fellow Emeritus in Gartner's CIO Research group. Ms. Fenn works with organizations to define and apply best practices in innovation, including assessing innovation maturity, launching an innovation program or group, defining an innovation process and imagining future scenarios. She advises on how to drive a culture of creativity, and the role that behavioral science insights can play in improving innovation, engagement and outcomes.

Ms. Fenn is the originator of the Gartner Hype Cycle model, which has been adopted by news media and other organizations worldwide to explain how technologies move from hype to disillusionment and beyond. Her book "Mastering the Hype Cycle: How to Choose the Right Innovation at the Right Time" was published by Harvard Business Press in 2008 and was featured as a CIO Magazine Top Ten Book. She is also author (under the pen name J.A. Knight) of the techno-thriller novel "Gone Viral", which was awarded a starred review by Publisher's Weekly.

Previous experience

Prior to joining Gartner, Ms. Fenn was a Principal Consultant at Logica North America, where she was responsible for artificial intelligence activities within the United States. She was a Consultant to commercial and government organizations about the appropriate application of intelligent technologies, and designed and built expert systems for a range of tasks, including product formulation and medical diagnosis.

Professional background

Logica North America

Principal Consultant

Logica Cambridge

Senior Consultant

Areas of coverage

CIO Leadership of Innovation, Disruptive Trends and Emerging Practices

CIO Leadership of Technology Talent, Culture and DEI

Executive Leadership: Innovation Management


B.S., Applied Language Studies (Computational Linguistics and Modern Languages), University of Manchester Institute of Science and Technology, England

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Top Issues That I Help Clients Address

1Nurturing a culture of innovation

2Developing an innovation process or program

3Establishing an innovation group

4Innovation and creativity activities and approaches

5Best practices in scenario planning and visioning

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