Gartner Expert

Adnan Zijadic

Sr Principal Analyst

Adnan Zijadic is a Senior Principal Analyst at Gartner, where he is a part of the Sales and Customer Experience team. His research focuses on Salesforce contracting and licensing strategies for end users, in addition to best practices for negotiating with Salesforce for their core product line. His research focus also entails sales analytics, from best practices on getting started with sales analytics to improving existing sales analytics initiatives, as well, as, vendor selection for specific sales analytic needs.

Previous experience

In his previous role at Gartner, Mr. Zijadic was a Research Content Specialist for the Enterprise Software Applications team. His responsibilities included assisting with operations and developing relationships with analysts and clients to facilitate the fulfillment of complex CRM inquiries.

Professional background

JP Morgan Chase & Co.

Relationship Banker

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

CRM Strategy and Customer Experience

CRM Sales Technology


M.S, Applied Data Science, Fairfield University - In Progress

B.A., Economics, Subconcentration in Mathematics, Hunter College

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Top Issues That I Help Clients Address

1Provide Guidance on Salesforce Proposals - Sales, Service, Platform, Communities and Various Other Add-Ons

2Sales Analytics - How to Get Started with Sales Analytics, How To Improve Sales Analytics, Vendor Selection for Sales Analytics, etc.

3Microsoft Dynamics 365 CRM - Comparing Microsoft vs Salesforce, Migrating Dynamics CRM On-Premises to Online Challenges, Product Features, Trends

4Data Intelligence Solutions for Sales (aka Sales Intelligence Platforms)

5General CRM Inquiries - How to Get Started With CRM, CRM Technology Guidance, etc.