Gartner Expert

Richard A DeLisi

VP, Advisory

Richard DeLisi has worked as VP, Advisory within Gartner's Customer Experience, Customer Service and Communications practices since 2006.

Previous experience

Mr. DeLisi worked as Head of Communications for a domestic airline based at Washington Dulles International Airport. He was responsible for media relations, customer communications, investor relations, as well as additional customer service and marketing responsibilities.

Professional background

Independence Air

Head of Communications

Lansdowne Resort/Benchmark Hospitality

Director of Public Relations

Cablevision of Loudoun

Director of Programming

Areas of coverage

Customer Experience Leadership and Management

Consumers and Culture


Bachelor of Science, Communications, S.I. Newhouse School of Public Communications at Syracuse University

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Top Issues That I Help Clients Address

1How to design CX strategies to build customer loyalty

2How to create a more effortless customer service experience

3How to create customer surveys that generate more usable insights

4How to enable an employee culture that leads to customer loyalty

5How to communicate change messages to employees