Experts
Richard A DeLisi
VP, Advisory
Richard DeLisi has worked as VP, Advisory within Gartner's Customer Experience, Customer Service and Communications practices since 2006.
Previous experience
Mr. DeLisi worked as Head of Communications for a domestic airline based at Washington Dulles International Airport. He was responsible for media relations, customer communications, investor relations, as well as additional customer service and marketing responsibilities.
Professional background
Independence Air
Head of Communications
Lansdowne Resort/Benchmark Hospitality
Director of Public Relations
Cablevision of Loudoun
Director of Programming
Areas of coverage
Customer Experience Leadership and Management
Consumers and Culture
Education
Bachelor of Science, Communications, S.I. Newhouse School of Public Communications at Syracuse University
Top Issues That I Help Clients Address
1How to design CX strategies to build customer loyalty
2How to create a more effortless customer service experience
3How to create customer surveys that generate more usable insights
4How to enable an employee culture that leads to customer loyalty
5How to communicate change messages to employees