Gartner Expert

Ron Friedmann

Sr Director Analyst

Ron Friedmann is a Senior Director, Analyst concentrating on legal operations and legal department management and on legal and compliance technology and analytics. He advises legal leaders on selecting, managing and working with their suppliers, especially law firms and alternative legal service providers, and the technology they use to support law practice and the legal department.

Mr. Friedmann has more than three decades of experience in the legal market, working for large law firms, alternative legal service providers, legal software companies, and legal software companies. He has focused on improving law practice efficiency and legal organization business operations with process improvement, technology, knowledge management and outsourcing.

Previous experience

Previously, at LAC Group, an outsourced provider of competitive intelligence, research and legal library services, Mr. Friedmann managed research + CI delivery and new product development. He also led a legal and business information assessment and strategy study for a leading law firm.

At Fireman & Company, a boutique legal consulting firm, he advised large law firms on knowledge management and legal technology, including document management systems, legal project management, experience management, enterprise search, Intranet design, emerging artificial intelligence, and digital offerings. He also worked with an alternative legal service provider on strategy, especially for contract management services.

At Integreon, an alternative legal service provider, he worked with law firms and law departments on reducing both practice and support expenses via process outsourcing and automation. He led consulting and solution design engagements focused on contract lifecycle management, including process reengineering.

Mr. Friedmann is well-known in the legal market from published articles, speaking at conferences, blogging, and his commentary on legal technology and management at Twitter and LinkedIn.

Professional background

LAC Group

Chief Knowledge and Information Officer

Fireman & Company

Partner

Integreon

SVP Consulting

Areas of coverage

Legal and Compliance Technology and Analytics

Legal Operations and Department Management

Legal Service Provider Management

Education

J.D., New York University School of Law (NYU Law)

B.A., Economics, Oberlin College

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Top Issues That I Help Clients Address

1How legal departments can build, manage, and evaluate their supplier network.

2Evaluating, selecting and working with alternative legal service providers.

3Using technology and knowledge management to improve law practice and legal department operations.

4How legal departments can benefit from law firm innovations.

5How legal departments should choose between a law firm and an alternative legal service provider.