Financial Services Leaders: Drive Change

Business and IT executives need to support digital transformation

Banking CIOs Must Digitally Enable Employees to Support Transformation

Even before the COVID-19 crisis, signs pointed to an increasing need to extend efforts regarding digital enablement. The arrival of COVID-19 set a new bar that exposed servicing and automation inadequacies in real time.

Download Predicts 2021: Banking CIOs Must Digitally Enable Employees to Support Transformation to find out how CIOs can use Gartner’s 2021 predictions to prioritize strategies to empower employees throughout the organization.

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    Achieve your business priorities

    When change is the only constant, we're in it with you for the long haul. From benchmarks to frameworks to rankings, we provide the practical solutions you need to transform your most critical priorities into measurable business results.

    Gartner is the most essential partner for us. They are an essential source of knowledge, resources and information on the latest best practices for new technologies.

     

    Indra Utoyo

    Chief Digital Information Officer, Bank BRI

    How we address your top industry challenges

    Banks and insurance companies need a trusted advisor during the digital transformation of their industry. We provide business and IT leaders in financial services with indispensable insights, advice and tools to achieve their most critical priorities. Our research, advice and best practices are tailored to help these constituencies and roles: 

    • CIOs and IT leaders in banking and investment services
    • CIOs and IT leaders in life and P&C insurance
    • Heads of business in commercial and retail banking and wealth management
    • Heads of operations in financial services

    How to leverage data-driven technologies?

    The 2020 Gartner CIO Survey asked banking IT leadership to identify which technology capabilities they see as crucial to their organization’s evolution. Data analytics and artificial intelligence (AI) were at the top of the list and roughly equal for financial services CIOs. They are game-changers, but only for those who can think about data holistically and in support of the customer journeys. 

    How to accelerate financial ecosystems to combat digital giants?

    Bank executive leaders have been nervously eyeing digital giants. Their influence on the creation of new ecosystems — business template, operations and structure as well as via funding — is getting closer to creating regional champions that challenge banks’ operations. However, as they apply for digital banking licenses, the new entrants will need help.

    What the future holds for the financial services industry?

    Financial services CEOs expect business growth, and all eyes are on the CIO to deliver enhanced technology capabilities to enable a fast growth return. Gartner predicts that 2022 will require CIOs to enhance key digital capabilities in innovative ways to address changing customer needs, values and economic conditions. Watch this webinar to determine the key capabilities that financial services companies need in 2022 and beyond.

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