Legal Technology for Your Department

Optimize workflows, costs and productivity with legal technology solutions

Identify, acquire and implement the right technology for your legal department

Legal and compliance leaders are turning to legal technology to manage an increasing workload with fewer resources. Our End-to-End Technology Process Map supports legal teams in scoping processes that should be automated, selecting the best-fit legal technology vendor and planning for a technology rollout.

Learn how to build the best legal technology strategy for your department with these insights.

Download the research

Learn about the scoping, selection, and implementation of legal department technology with this process map

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    The most valuable resources from Gartner are the tactical tools backed by expert support to help us make our department more effective and think through strategy and department structure.
    Chief legal officer, healthcare organization

    Legal departments can’t keep up with new demands

    Rising workloads, ever-shifting business priorities and a volatile risk landscape create new strain and greater complexity for already thinly stretched legal teams. In fact, more than 90% of legal departments foresee workloads increasing in the next two years. Legal technology is one way to manage demand, but lack of know-how means most legal leaders are slow to invest in legal technology.


    90% of legal departments foresee demand for legal services increasing in the next two years. 30% of this new demand will not be satisfied given the forecast capacity growth.
    More than 50% of legal departments that have adopted new legal technology report limited ROI.

    Align pain points to legal technology solutions

    Legal leaders often let vendors control their legal technology strategy, investing top dollar in solutions that don’t actually solve business needs. Successful legal technology adoption starts with a clear understanding of department needs and rigorous prioritization of where to invest first to receive the strongest returns and increase efficiency. 

    Insights you can use

    Gartner provides the insights, tools and advice legal departments need to make smart legal technology investments with confidence, develop a long-term legal technology strategy without the vendor hype, and fully realize the power of legal technology to automate workflows and increase legal department efficiencies that enable business growth.

    Use a problem-centric approach to legal technology adoption

    Legal departments’ interest in technology is on the rise, but successful implementation requires a problem-centric approach. This article explores how to ensure your technology investments are appropriately matched to solve the most pressing pain point(s).

    Create an effective legal technology strategy

    More than 50% of departments that have adopted legal technology report limited ROI. This webinar arms legal leaders with the guidance they need to cut through the vendor hype to confidently assess and develop a long-term legal technology strategy aligned to business needs.

    Build enterprise capacity with a new legal operating model

    Legal departments are struggling to keep up with the rapid pace of the business and the increase in legal service demand that comes with it. Gartner can help you get ahead of this challenge by making three necessary changes to your service, delivery and sourcing processes. 

    Questions about becoming a Gartner client?

    Gartner Legal & Compliance Webinars

    Conquer emerging business challenges faster and more confidently with expert guidance and best practices.


    How do we help clients overcome challenges?

    Kate Bowen, General Counsel at Texas Oncology, shares how she used Gartner tools and insights to develop her legal function and reshape her department’s engagement with external partners.

    Learn about Gartner for Legal & Compliance Leaders.

    Gartner topic experts

    Gartner’s legal and compliance experts include more than 60 people worldwide. Meet a few of our leaders.

    Elizabeth Kim
    Principal Analyst

    Jim Murphy
    Senior Director Analyst

    Jie Zhang
    Senior Director Analyst

    Zack Hutto
    Director, Advisory

    Gartner is a trusted advisor and an objective resource for more than 15,600 organizations

    Learn more about our legal and compliance research and advisory services that accelerate your speed to execution and ensure decision quality.