Restructuring the Legal Department to Support High Growth

The legal department of a professional services company hadn’t grown in 15 years, despite the rapid growth of the business and increasing complexity. With support from Gartner, the new general counsel (GC) built a strong case to the CEO for additional resources and technology investment, expanding the legal department by one-third in just two years.

Most critical priority

A new-to-role GC was tasked with building a world-class legal function that could scale with the growth of the business.

How Gartner helped

The Gartner Legal & Compliance Score enabled the GC to assess strengths and opportunities in the current department. Using data and insights from Gartner benchmarks, the GC successfully made the case for investment in legal through additional headcount and legal technology. In addition, Gartner experts guided and expedited the technology selection process and influenced cost savings during vendor negotiations.

Business impact

With support from Gartner for Legal & Compliance, the client: 

  • Gained approval to hire additional compliance staff
  • Validated investments and improved levels of business client satisfaction
  • Avoided hiring a consultant and selected the best-fit technology vendor in just six months

Industry:
Professional services

Revenue:
$5 billion

Employees:
15,000

Contact:
General Counsel

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