We are bringing you news and highlights from the Gartner Security & Risk Management Summit, taking place this week virtually in India. Below is a collection of the key announcements, and insights coming out of the conference.
On Day 1 from the conference, we are highlighting the Gartner opening keynote, the outlook for risk management, and how fraud prevention is impacting the customer experience. Be sure to check this page throughout the day for updates.
Press releases and stories covering news from the Gartner Security & Risk Management Summit are listed below:
Presented by Peter Firstbrook, VP Analyst, Gartner
In the Gartner keynote presentation, Peter Firstbrook, VP Analyst at Gartner, discussed the top trends in security and risk management for 2021, highlighting ongoing strategic shifts in the security ecosystem that aren’t yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
Presented by Khushbu Pratap, Director Analyst, Gartner
The Covid-19 pandemic has changed the risk landscape, affecting security plans and how organizations are reacting to risks. In this session, Khushbu Pratap, Director Analyst at Gartner, explored what security & risk leaders need to focus on in this changing environment.
There are three anchors to viewing risk in today’s world: 1) Accountability: who owns the risk, 2) Rationalization: why it is a risk; 3) Communication: how you inform the business about the risk.
In a pre-pandemic world, some of the key risks to businesses were cyber exposure, data privacy, regulation, and finances, among others.
The ongoing pandemic has introduced new risks to businesses, including lack of business continuity strategies, failure in the optimization of costs, availability of spending alternatives, and targeted phishing.
As a response to the pandemic and the evolved risks, risk management leaders need to follow three actions: Act Now: identify the challenges faced by the business leaders and how they are aligned with the goals of the business; Prioritize: be cognizant of where you would like to place your limited resources; Avoid: eliminate any additional expenses, other than those that will contribute to the organization’s growth.
Presented by Akif Khan, Senior Director Analyst, Gartner
Customers want a friction free digital experience which is often at odds with various antifraud mechanisms that security leaders implement. Akif Khan, Senior Director Analyst at Gartner, discussed a new approach to deliver the fluid experience that most customers want and deserve.
IT leaders need to understand the revenue impact of implementing fraud management processes as many customers drop out due to onerous login and authentication processes.
Customers prefer convenience over security, and on the contrary businesses tend to prioritize security over customer convenience. Striking this balance correctly is crucial to building the foundation for a great CX.
To provide a seamless customer experience, IT leaders need to: 1) identify the bots and remove those from the field of play; 2) identify known good returning customers; and 3) assess the intentions of those unknown humans.
Build a collaborative approach to CX and fraud prevention that is based on a continual assessment of trust and risk.
Watch this space for more updates throughout the day.
Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit gartner.com.
Manasi Sakpal
Gartner
manasi.sakpal@gartner.com
