Conference Updates

India, March 17, 2021

Gartner Security & Risk Management Summit India, Day 1 Highlights

We are bringing you news and highlights from the Gartner Security & Risk Management Summit, taking place this week virtually in India. Below is a collection of the key announcements, and insights coming out of the conference.

On Day 1 from the conference, we are highlighting the Gartner opening keynote, the outlook for risk management, and how fraud prevention is impacting the customer experience. Be sure to check this page throughout the day for updates.

Key Announcements

Opening Keynote: Top Trends in Security & Risk Management

Presented by Peter Firstbrook, VP Analyst, Gartner

In the Gartner keynote presentation, Peter Firstbrook, VP Analyst at Gartner, discussed the top trends in security and risk management for 2021, highlighting ongoing strategic shifts in the security ecosystem that aren’t yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.

Key Takeaways

  • These trends are a response to the key challenges facing security and risk leaders in 2021. They include a persistent skills gap, an increasingly complex geopolitical situation and regulatory environment, the migration of workloads from traditional networks, the explosion in endpoint diversity and a shifting attack environment.
  • Trend No. 1: Remote work is just work. “Gartner surveys indicate many employees will continue to work from home post COVID-19. We need to classify users by the type of data they use, not by location, move endpoint protection to cloud delivered services and revisit your policies for disaster recovery and backup to make sure they still work for a remote environment.”
  • Trend No. 2: The cybersecurity mesh. “This approach to security architecture is emerging to secure distributed digital assets as users move out of the office and applications move to the cloud. It allows security services such as identity, analytics and policy management controls to be used across different silos.”
  • Trend No. 3: Boards are adding cybersecurity expertise. “Board directors rate cybersecurity the second-highest source of risk for the enterprise after regulatory compliance, leading them to create dedicated cybersecurity committees led by a board member with security experience or a third-party consultant.”
  • Trend No. 4: Security product consolidation. “CISOs are keen to consolidate the number of security products and vendors they deal with, to improve integration, lower TCO and make it easier to properly configure security solutions, improving the risk posture of the organization.”
  • Other top security and risk trends for 2021 include identity first security, machine identity management, breach and attack simulation tools, and privacy enhancing computation techniques. 

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Outlook for Risk: Technology, Information, and Resilience

Presented by Khushbu Pratap, Director Analyst, Gartner

The Covid-19 pandemic has changed the risk landscape, affecting security plans and how organizations are reacting to risks.  In this session, Khushbu Pratap, Director Analyst at Gartner, explored what security & risk leaders need to focus on in this changing environment. 

Key Takeaways

  • There are three anchors to viewing risk in today’s world: 1) Accountability: who owns the risk, 2) Rationalization: why it is a risk; 3) Communication: how you inform the business about the risk.

  • In a pre-pandemic world, some of the key risks to businesses were cyber exposure, data privacy, regulation, and finances, among others. 

  • The ongoing pandemic has introduced new risks to businesses, including lack of business continuity strategies, failure in the optimization of costs, availability of spending alternatives, and targeted phishing. 

  • As a response to the pandemic and the evolved risks, risk management leaders need to follow three actions: Act Now: identify the challenges faced by the business leaders and how they are aligned with the goals of the business; Prioritize: be cognizant of where you would like to place your limited resources; Avoid: eliminate any additional expenses, other than those that will contribute to the organization’s growth. 

Fraud Prevention is Killing Customer Experience

Presented by Akif Khan, Senior Director Analyst, Gartner

Customers want a friction free digital experience which is often at odds with various antifraud mechanisms that security leaders implement. Akif Khan, Senior Director Analyst at Gartner, discussed a new approach to deliver the fluid experience that most customers want and deserve.

Key Takeaways

  • One size fits all customer experience (CX) is no longer acceptable. Customers want a flexible and adaptive experience that is integrated tightly with fraud prevention and authentication technologies.
  • IT leaders need to understand the revenue impact of implementing fraud management processes as many customers drop out due to onerous login and authentication processes.

  • Customers prefer convenience over security, and on the contrary businesses tend to prioritize security over customer convenience. Striking this balance correctly is crucial to building the foundation for a great CX.

  • To provide a seamless customer experience, IT leaders need to: 1) identify the bots and remove those from the field of play; 2) identify known good returning customers; and 3) assess the intentions of those unknown humans.

  • Build a collaborative approach to CX and fraud prevention that is based on a continual assessment of trust and risk.

Watch this space for more updates throughout the day.

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