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LAS VEGAS, Nev., December 11, 2019

Gartner Says Infrastructure-Led Disruption Will Drive Business Innovation

Emerging Technologies Offer an Opportunity for Infrastructure and Operations Leaders to Support Digital Transformation

By 2025, 60% of infrastructure and operations (I&O) leaders will drive business innovation using disruptive technologies, up from less than 5% who do so today, according to Gartner, Inc. This trend of infrastructure-led disruption will support the growth of the I&O function within the enterprise.

“As businesses face increased pressure to lower operating costs, many I&O leaders have been siloed into a tactical role rather than a strategic one — essentially, becoming custodians of legacy infrastructure,” said Katherine Lord, research vice president at Gartner. “The result is stunted I&O maturity over the past decade. I&O leaders who harness the power of disruptive technologies, such as cloud and artificial intelligence (AI), will discover new opportunities to serve as business innovators.”

Infrastructure-led disruption is the use of I&O technologies, processes, people, skills and capabilities to promote disruption and embrace risk. “I&O leaders who champion infrastructure-led disruption are constantly looking for new ways to use technology to deliver business value, rather than just remaining reactive to stakeholder needs,” said Ms. Lord.

Gartner analysts are discussing infrastructure-led disruption and other I&O trends at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference, taking place here through Thursday.

New Technologies Make Way for I&O Maturity

IT infrastructure remains in a period of protracted change, spurred by new technologies that only increase the complexity of modern, distributed infrastructures. Recognizing the need for growth to remain relevant in the digital age, 45% of respondents in the Gartner 2019 I&O Executive Leaders Survey* indicated that improving maturity was among their top three goals for their I&O organizations. Embracing technologies such as automation, edge and quantum computing can help I&O leaders mature their infrastructure for the next wave of digital.

“Infrastructure-led disruption is about more than avoiding obsolescence,” said Ms. Lord. “It presents an opportunity for I&O to purposefully take an entrepreneur-like approach to extend the function beyond existing organization charts, and even reinvent the role itself. Keeping a pulse on emerging technologies will help center I&O as a part of the business innovation and market disruption they support.”

Evolve Talent, Culture and Practices for the Future of I&O

Through 2022, traditional I&O skills will be insufficient for more than half of the operational tasks that I&O leaders will be responsible for. Further, while 66% of I&O leaders believe that behaviors related to culture hinder their agility, 47% have not adapted these behaviors to align with their cultural and organizational transformation.

“I&O leaders are at a critical decision point, in which they can either choose to embrace disruption or sit in a ‘watch and wait’ mode,” said Ms. Lord. “For those who choose to take the proactive approach, new skills, talent and culture will be critical for driving change in the early stages.”

Strategic alignment and purposeful alliances with the C-suite will also be crucial for the future of I&O. As business becomes increasingly digital, I&O leaders have the chance to use their technology expertise to collaborate with other leaders on breakthrough opportunities.

“Digital transformation presents a real opportunity for I&O to align more closely with the CEO and other key business stakeholders, elevating the function to a more strategic role within the organization and helping the enterprise stay ahead of the curve when it comes to embracing disruptive technologies,” said Ms. Lord.

Gartner clients can read more in the report, “The Future of I&O Is Infrastructure-Led Disruption.”

*For Editors:

The 2019 Gartner Infrastructure and Operations Executive Leaders Survey was conducted online from July 4 through August 16, 2019, with 71 participants worldwide. Respondents were required to have visibility into their company’s infrastructure and operations organization, including its business goals and/or priorities.

Gartner IT Infrastructure, Operations & Cloud Strategies Conference

The Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 provides analysis on cloud strategies and infrastructure and operations trends. Follow news, photos and video coming from this conference on Smarter With Gartner and on Twitter using #GartnerIO.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

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