According to Gartner’s 2019 Digital Business Impact on the Supply Chain Survey, 59% of respondents had partially or fully deployed IoT across the entire organization. Another 22% were piloting and 15% had not invested yet, but planned to do so in the next two years.
“We have categorized IoT as a transformational technology because it has the potential to impact many areas of the supply chain in a broad and profound way,” Mr. Burkett said. “While the most obvious use cases are in manufacturing, IoT can also help improve customer service because it enables leaders to better understand customer needs. More mature organizations will also be able to create information-based products such as providing visibility and analytics for better asset usage.”
For supply chain leaders, looking to implement or expand IoT capabilities, it’s important to work with subject matter experts to identify supply chain processes that can benefit from IoT. “In some cases, processes will have to be redesigned to accommodate IoT capabilities. If the subject matter expert is an external provider, supply chain leaders should always check how they might use – and possibly monetize – captured data,” Mr. Burkett concluded.
Gartner clients can learn more in the report “Hype Cycle for Supply Chain Strategy, 2020”.
About the Gartner Supply Chain Practice
The Gartner Supply Chain Practice brings together the most relevant analysis, peer-based best practices, metrics and data across Gartner and offers supply chain leaders a platform to make the choices that will drive their business forward. Additional information is available at https://www.gartner.com/en/supply-chain. Follow news and update from the Gartner Supply Chain Practice on Twitter and LinkedIn using #GartnerSC.
About Gartner Supply Chain Symposium/Xpo
Gartner Supply Chain Symposium/Xpo is the most important gathering of CSCOs and supply chain executives. Supply chain leaders will gain a strategic view of the trends disrupting their business and the insights and frameworks they can use to build agility and robustness into systems, processes and decision making.
Upcoming dates for the virtual Gartner Supply Chain Symposium/Xpo include:
October 5-8: EMEA
November 3-5: Americas