Gartner Newsroom

Key Takeaways

• By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. “Immersive experiences are getting better, more realistic and more fun, and the pandemic has caused us to consider how we can do things remotely without risking our physical selves.” 

• By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. “Automated factories and farms will actually do most of the heavy lifting, from planting to picking to packing to shipping.”

• By 2024, 25% of traditional large enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.” “The generation of above-the-line value has to be done through a deep understanding and a fusion of technology and business goals, and the CIO is in a great position to do that.”

• By 2024, 30% of major organizations will use a new voice of society metric to act on societal issues and assess the impacts to their business performance. “Being tone deaf to societal issues can hurt, and a brand can go away overnight.”

• By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as onsite childcare and education facilities. “Worker demand for childcare is still unmet, and it needs to be met. It is a perk to work for an organization that does this.”

Key Takeaways

• “The most important trend Gartner sees in the market right now is digital business acceleration.”

• “COVID-19 has given CIOs the momentum to accelerate digital business in their enterprises, with 65% of CEOs and 69% of Boards reporting wanting to do so.”

• “Speed up the digital process by using leadership hacks and defining what acceleration means to the organization.”

• “During times of crisis, focus culture hacks on emotions: hope, pride, belonging and agency.”

• “CEOs will use COVID-19 to redesign the business, but at a measured pace.” 

• “Define digital acceleration along two lines: 1) digital catch up 2) build back differently.”

• “In the end, sometimes you need to pause and slow down to accelerate. That’s what winning differently is all about.”

Key Takeaways

• “A composable business is an organization that is architected for real-time adaptability and resilience in the face of uncertainty.”

• “Composable business affects multiple aspects of your organization. It is composed of architecture, technologies (the foundation), and you need to apply them with your thinking on all levels of your organizations.”

• “Composable business architecture is a framework to guide your priorities and investments. It is NOT a business model or an organizational structure.”

• “CIOs and IT leaders can follow a framework to help design their composable business architecture. It includes six elements: 1) Continuous strategy, 2) Everything customer, 3) Ecosystem to customer, 4) Composable technologies, 5) Human and workforce machines, and 6) Adaptive operations. Pick a few, don’t do all of them.”