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Conference Updates

November 11, 2020

Gartner IT Symposium/Xpo EMEA: Day 3 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in EMEA. Below is a collection of the key announcements and insights coming out of the conference. You can also read the highlights from Day 1 and Day 2 here

On Day 3 from the conference, we are highlighting the Gartner top predictions for 2021 and beyond, lessons on digital business acceleration in response to COVID-19, and how to use a composable business architecture for the digital future. Be sure to check this page throughout the day for updates.

Key Announcements

Signature Series: Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Presented by Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID-19 pandemic, most will realize that global change is only one crisis away. In his session, Daryl Plummer, Distinguished VP Analyst at Gartner, discussed the Gartner top strategic predictions for 2021 and beyond, projecting a future based on a present filled with uncertainty.

Key Takeaways

  • By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. “Immersive experiences are getting better, more realistic and more fun, and the pandemic has caused us to consider how we can do things remotely without risking our physical selves.” 

  • By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. “Automated factories and farms will actually do most of the heavy lifting, from planting to picking to packing to shipping.”

  • By 2024, 25% of traditional large enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.” “The generation of above-the-line value has to be done through a deep understanding and a fusion of technology and business goals, and the CIO is in a great position to do that.”

  • By 2024, 30% of major organizations will use a new voice of society metric to act on societal issues and assess the impacts to their business performance. “Being tone deaf to societal issues can hurt, and a brand can go away overnight.”

  • By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as onsite childcare and education facilities. “Worker demand for childcare is still unmet, and it needs to be met. It is a perk to work for an organization that does this.”



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Digital Business Acceleration in Response to COVID-19

Presented by Kristin Moyer, Distinguished VP Analyst, Gartner

The pandemic and the associated global economic uncertainty has resulted in the acceleration of digital business. CEOs and Boards of Directors expect results fast, yet there is a small window of opportunity to achieve the required outcomes. In her session, Kristin Moyer, Distinguished VP Analyst at Gartner, laid out a pragmatic approach to answering the why, what, and how for digital business acceleration.

Key Takeaways

  • “The most important trend Gartner sees in the market right now is digital business acceleration.”

  • “COVID-19 has given CIOs the momentum to accelerate digital business in their enterprises, with 65% of CEOs and 69% of Boards reporting wanting to do so.”

  • “Speed up the digital process by using leadership hacks and defining what acceleration means to the organization.”

  • “During times of crisis, focus culture hacks on emotions: hope, pride, belonging and agency.”

  • “CEOs will use COVID-19 to redesign the business, but at a measured pace.” 

  • “Define digital acceleration along two lines: 1) digital catch up 2) build back differently.”

  • “In the end, sometimes you need to pause and slow down to accelerate. That’s what winning differently is all about.”



Use a Composable Business Architecture for the Digital Future

Presented by Rajesh Kandaswamy, VP Analyst, Gartner

Organizations’ digital transformation efforts accelerated during the pandemic crisis. However, these efforts are not enough if they rely on a business architecture that is a relic of the prior Industrial Age. In his session, Rajesh Kandaswamy, VP Analyst at Gartner, explained what a composable business is and explored in more detail how to design a composable business architecture to rapidly sense, respond and act to seize opportunities, ward off threats, and remain resilient.

Key Takeaways

  • “A composable business is an organization that is architected for real-time adaptability and resilience in the face of uncertainty.”

  • “Composable business affects multiple aspects of your organization. It is composed of architecture, technologies (the foundation), and you need to apply them with your thinking on all levels of your organizations.”

  • “Composable business architecture is a framework to guide your priorities and investments. It is NOT a business model or an organizational structure.”

  • “CIOs and IT leaders can follow a framework to help design their composable business architecture. It includes six elements: 1) Continuous strategy, 2) Everything customer, 3) Ecosystem to customer, 4) Composable technologies, 5) Human and workforce machines, and 6) Adaptive operations. Pick a few, don’t do all of them.”



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