Gartner Newsroom

Key Takeaways

• “Throughout history, great leaders have faced turmoil and turned it into inspiration. They have used the energy of disruption to drive real change and help people,” said Mr. Scheibenreif.
• “CIOs can contribute to the evolution of a more powerful and adaptable form of business, architected to deal with continuing business disruptions — composable business,” said Ms. Nunno.
• “Composable business is a natural acceleration of the digital business that you live every day. It allows us to finally deliver the resilience and agility that these interesting times demand,” said Mr. Plummer.
• "Organizations that are willing to adopt composable thinking mindset in crisis opportunity can develop a competitive leapfrog in their existing industry, and also as an entry in other industries,” added Mr. Iyengar
• Three building blocks to a composable business: 1) Composable Thinking - never lose your creativity. Anything is composable. 2) Composable Business Architecture - build the enterprise to be flexible and resilient. It’s about structure and purpose. 3) Composable Technologies – the tools for today and tomorrow.
• These three building blocks are just the start. “Modularity, orchestration, discovery and autonomy are the principles that will guide our actions,” said Mr. Plummer.
• “Composable business will deliver the resilience you need. Built ready to support inspiration no matter what turmoil comes your way,” said Mr. Scheibenreif. 

Key Takeaways

• By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. “Immersive experiences are getting better, more realistic and more fun, and the pandemic has caused us to consider how we can do things remotely without risking our physical selves.”
• By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. “Automated factories and farms will actually do most of the heavy lifting, from planting to picking to packing to shipping.”
• By 2024, 25% of traditional large enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.” “The generation of above-the-line value has to be done through a deep understanding and a fusion of technology and business goals, and the CIO is in a great position to do that.”
• By 2024, 30% of major organizations will use a new voice of society metric to act on societal issues and assess the impacts to their business performance. “Being tone deaf to societal issues can hurt, and a brand can go away overnight.”
• By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as onsite childcare and education facilities. “Worker demand for childcare is still unmet, and it needs to be met. It is a perk to work for an organization that does this.”

Learn about five additional top predictions in the Gartner press release.

Key Takeaways

• “APIs drive digital experience. For example, in the banking industry, financial institutions are offering API services, such as unified payments, that have revolutionized digital payments and made banking hasslefree and quick.”

• “There are three trends that CIOs need to know to create API strategies that can withstand disruptions and deliver quality customer experience: 1) The composable enterprise. 2) The fusion teams. 3) Cloud native application architecture.” 

• “In a composable enterprise, applications are based on multiple capabilities from different sources and serve personalized experiences to customers.” 

• Fusion teams are “multidisciplinary teams that blend technology and other domain expertise to deliver a digital experience. These fusion teams foster business-IT collaboration.” 

• “Cloud native application architecture refers to the shift of application architecture to cloud native architecture to gain the scalability, accessibility and cost savings of cloud services.”