The survey also showed a rise in the number of workers using personal technology for work purposes. Over half of respondents reported that they use applications or web services that they personally obtained – most of which are employer-sanctioned – for collaborating with other workers. The same proportion (55%) are using personally owned devices for their work at least some of the time.
“When organizations were forced to go remote in early 2020, workers started to rely on their own devices or programs they discovered themselves to make up for their employers’ technology shortcomings,” said Mr. Andrews. “In 2021, organizations can embrace this trend by expanding the choice of devices and software programs that workers can use with little or no friction.”
Flexible Work Supports Increased Productivity
One of the main questions lingering among executives regarding the impacts of the last year is remote work’s effect on productivity.
According to the Gartner survey, among employees whose work-from-home time increased since January 2020, 36% reported an increase in productivity, while 35% reported no change. Flexibility in working hours was the most cited factor enabling greater productivity, selected by 43% of respondents.
“Now that many workers have had a taste of the flexibility that remote work offers, it will be a key factor in hiring and talent acquisition,” said Mr. Andrews. “In fact, 69% of workers in our survey said they were more likely to consider a new role that allows them to work from a location of their choice, and 64% were more likely to consider a role that allows for flexible hours.”
A quarter of workers surveyed did report that their productivity fell. Connectivity issues and technology changes were among the top reasons cited for decreased productivity.
“Digital proficiency becomes even more essential for productivity when working remotely,” said Mr. Andrews. “CIOs should extend worker-to-worker lateral mentoring and training to ensure that no employees are left behind as technology mastery becomes the expectation.”
Learn more in the complimentary Gartner webinar “Gartner 2021 Digital Worker Experience Survey Results: The Real Future of Work.” Gartner clients can read more in “Top 7 Insights From the 2021 Digital Worker Experience Survey.”
About the Gartner Digital Workplace Summit
The Gartner Digital Workplace Summit explores how to develop a digital workplace strategy that builds upon innovations in workplace technologies like automation, collaboration, and artificial intelligence. The Summit is currently taking place virtually in the Americas and June 14-15 in EMEA. Follow news and updates from the conferences on Twitter using #GartnerDW.
About the Gartner Information Technology Practice
The Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.