Key Takeaways

• “Your mission in I&O can be summarized in three goals: 1) work hard to retain talent and staff; 2) seek out new talent where you may find it and 3) support and nurture talent beyond an environment where they can grow and evolve.”

• “Diversity, equity and inclusion (DEI) is fundamental to an adaptive organization.”

• “Organizations in the top quartile for racial and ethnic diversity are 36% more likely to have financial returns above their industry medians.”

• “Talent availability is the most significant adoption barrier to 64% of emerging technologies.”

• “Building seamless integration can be a struggle. I&O leaders must be building towards having APIs everywhere. Any system that stores or processes data for your organization has a comprehensive, robust and well-documented API.”

• “As an I&O leader you must be aggressive in making automation a first class-discipline in everything that you do.”

• “I&O must evolve to adaptive operations. Adaptive operations bring together your talent and your platforms in multiple new ways, to support constant business change.”

• “I&O leaders will have to learn to work towards adaptive operations, to focus on multiple business models, by automating everything to create efficiency while prioritizing elasticity.”

  Learn more from the Gartner Opening Keynote in the associated Gartner press release.

Key Takeaways

• Just-in-time infrastructure: Putting the right infrastructure in the right place - colocation, data center, at the edge and more - is just as important as how quickly the infrastructure can be deployed.

• Digital natives: There is an opportunity for traditional I&O organizations to lead with innovation and leverage their digital-native counterparts that thrived during the pandemic to also produce highly agile and competitive offerings.

• Management confluence: I&O is increasingly moving toward integration and operations, or how all of the required management capabilities, such as ITSM or AIOps, can be brought together in a single tool to drive agility. This also drives the need for composable technologies.

• Data proliferation: Data is going to continue to multiply in variety, velocity and volume, and the onus is put on I&O to support its storage and access.

• Business acumen: I&O leaders are guiding their functions through a rapidly changing and distributed technology environment, driving the need for new I&O hires to have less of a technical background and more of a business-based mindset.  

• Career leaders to career lattices: Similar to the business acumen trend, I&O is moving away from single domain career paths driven by workloads and legacy technical skills, and more toward learning agility and cross-domain expertise.

Read more in the associated Gartner press release.

Key Takeaways

• “Today we tend to use cloud as an adjective to describe a service and in the context of a particular method of delivery, rather than as a noun and a technical description.”

• “The edge is, ultimately, a location — the location where people and things connect with the networked digital world. Edge computing is a distributed computing topology that takes advantage of the edge.”

• “Distributed cloud takes the basics of these two terms and blends them into a single concept. Distributed takes those cloud services and pushes them to other locations, while the provider maintains responsibility for operating those services.”

• “Solutions are widely available that require the user of the service to maintain and operationalize it, but far fewer are available where the burden is undertaken by the cloud provider.”

• “One way to interpret the goal of distributed cloud is that it delivers efficient, cloud-native services to end users wherever they happen to be.”

• “Where you begin with public cloud services will have a huge effect on what your options are and what path you have towards distributed cloud.”