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December 7, 2021

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2021, Americas: Day 2 Highlights

We are bringing you news and highlights from the Gartner IT Infrastructure, Operations & Cloud Strategies Conference, taking place this week virtually in the Americas. Below is a collection of the key announcements and insights coming out of the conference. Here are the highlights from Day 1.

On Day 2 from the conference, we are highlighting how to power I&O success through diversity and inclusion, the essentials of Anywhere Operations, and the future of end user computing. Be sure to check this page throughout the day for updates.

Key Announcements

Keynote: Powering Your I&O Success With Diversity and Inclusion

Presented by Debra Logan, Distinguished VP Analyst, Gartner

Reshaping and transforming infrastructure & operations (I&O) requires a resilient and change ready workforce. In her keynote, Debra Logan, Distinguished VP Analyst at Gartner, discussed how creating diverse and inclusive teams can accelerate this resilience.

Key Takeaways

  • “Diversity, equity and inclusion (DEI) programs can help I&O leaders address their most important challenges: talent shortages, innovation bottlenecks and change resistance.”

  • “I&O leaders work in a monoculture which is fragile. That needs to change for I&O leaders to adapt to unpredictable and changing conditions.”

  • “To be successful in DEI, you need to adopt three principles. Be curious. Be collaborative. Be courageous.”

  • “Diversity is the outcome of inclusion and equity. To make your team more diverse, you need to make your team more inclusive. To attract and retain non-traditional talent, you must have equity and inclusion.”

  • Gartner research shows that culture change is the top challenge for 33% of I&O leaders.

  • “Since changing the culture of I&O is something that is keeping you up at night, you need to think and act differently. Facilitate psychological safety, and to understand psychological safety you need to understand agile DevOps.”

  • “Set goals to recognize your team members. Learn how each employee likes to be recognized and better understand your team.”

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Anywhere Operations: Building a Just-in-Time IT Strategy

Presented by David Cappuccio, Distinguished VP Analyst, Gartner

The future is not about the data center, or the cloud, or the edge — it's about creating an environment that will enable IT to deploy business applications and workloads anywhere, anytime, at a moment's notice. In his session, David Capuccio, Distinguished VP Analyst at Gartner, looked at current trends in the market and how to design infrastructures for the unknown.

Key Takeaways

  • “The biggest challenge that IT has today, which was created by IT itself, is the expectation from the business that IT can work miracles. For instance, I&O is not allowed any downtime. It’s the new baseline.” 

  • “In today’s world, anywhere operations is not an option. It’s an imperative.”

  • “Anywhere operations is an IT operating model designed to support customers everywhere, enable employees anywhere and manage business services across infrastructures anywhere you need them.” 

  • “The speed at which you can deploy infrastructure equates to business value. It’s a prerequisite to succeed in a post-pandemic economic environment.” 

  • “The organic growth that the enterprise infrastructure mesh is experiencing drives chaos that needs to be met with a consistent, repeatable delivery process.” 

  • “A workload placement strategy driven by business factors such as risk and agility, rather than IT factors, will guide organizations through the chaos.”  

  • “To define the infrastructure of the future, I&O leaders need to define the possibilities and answer: Where will work be delivered from (e.g., colocation, cloud, edge) and for what reason (e.g., innovation, cost transparency)?” 

The Future of End-User Computing — User Experiences and Automation in a Digital Workplace

Presented by Stuart Downes, Sr Director Analyst, Gartner

From unified endpoint management (UEM) to desktop-as-a-service (DaaS), making sense of the future of end-user computing can be difficult - especially in a distributed enterprise. In his session, Stuart Downes, Sr Director Analyst at Gartner, described how I&O leaders can translate information into action, action into automation, and still deliver compelling user experiences as end-user computing tools advance.

Key Takeaways

  • “As the majority of workers have increased expectations for workplace flexibility, I&O leaders need to consider how they can support a distributed enterprise. A big part of this is end-user computing (EUC).” 

  • “There are four core areas of the future of EUC in a digital, distributed workplace.”

  • Cloud powered EUC: IT leaders are increasing cloud-powered EUC investments in technologies such as UEM, DaaS and digital employee experience (DEX) management. 

  • User experience (UX) management: Workers prioritize tasks differently and organizations need to consider this in their UX EUC strategy. Work with HR to align worker needs with technology offerings to ensure worker productivity and well-being.

  • EUC support: Minimizing touch, reducing incidents and accelerating resolution speeds are a few aspects of a remote-first support environment. By 2024, endpoint analytics and automation will help digital workplace service staff shift 30% of time spent on endpoint support and repair to continuous engineering.  

  • EUC organization: Security compliance - or ensuring systems are patched and updated - is one of the biggest I&O challenges today. As the number of updates is expected to increase 5x by 2025, enterprises need to evolve into a continuous endpoint engineering cycle rather than the traditional linear approach. 

Tune in tomorrow, Wednesday December 8 for the third and final day of the 2021 Gartner IT Infrastructure, Operations & Cloud Strategies Conference in the Americas.

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit gartner.com.

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