Gartner HR Symposium/Xpo, North America: Day 3 Highlights

We are bringing you news and highlights from the Gartner HR Symposium/Xpo concluding today in Orlando, FL. Below is a collection of the key announcements and insights coming out of the conference. 

On Day 3 from the conference, we are highlighting strategic workforce planning, redesigning jobs for AI, and managing skills atrophy, 

Be sure to check this page throughout the day for updates. 

• Gartner HR Research Finds 77% of Board Members Expect AI to Deliver Productivity and Cost Savings, Yet Just 3% of Organizations Exceed Cost Savings Goals Via Productivity
• Gartner Says C-Suite Capability Gaps Are Every Organization’s Biggest Risk and CHROs Are the Best Positioned to Address It
• Gartner Predicts 30% of Employees Replaced by AI Will Be Rehired as Organizations Rethink Workforce Planning

Presented by Caitlyn McDonough, Vice President Analyst, Gartner

As AI reshapes work, organizations are struggling to align workforce investments with business strategy. In this session, Caitlyn McDonough, Vice President Analyst at Gartner, provided a new workforce planning framework that helps CHROs identify critical capabilities, address workforce gaps and support business outcomes.

• “Only 39% of CEOs believe they have the talent needed to deliver financial performance.”
• “Organizations with effective workforce planning are 1.4 times more likely to exceed their revenue goals and 1.5 times more likely to exceed their cost goals.”
• “Organizations should stop planning from the bottom up based on how AI could change tasks, roles, and skills. They should plan top down, starting with enterprise strategy, critical work, and funded AI investments.” 
• “Gartner predicts that by 2029, 30% of employees who were terminated and replaced by AI will be rehired, often at a higher cost.” 
• “Progressive organizations are breaking work down into measurable components so they can forecast future demand and how work will be performed.”

Journalists can receive additional information and/or request an interview with Caitlyn McDonough by contacting Gerri Weinberger at gerri.weinberger@gartner.com. 

Presented by Katie Sutherland, Senior Director Analyst, Gartner

AI is accelerating the need for job redesign across organizations, but many organizations are struggling to realize the value they expect from their redesign efforts. In this session, Katie Sutherland, Senior Director Analyst at Gartner, shared three common traps that derail AI-driven job redesign and shared how HR can help organizations avoid them to deliver anticipated value.

• “Gartner estimates that 32 million jobs will require redesign each year through 2031.” 
• “Many AI-driven redesign efforts fail because organizations focus too heavily on efficiency, apply AI without enough guidance on how humans and AI should work together, and fail to keep workforce readiness in sync with AI ambition.”
• “HR has a critical role to play in helping organizations avoid these redesign traps by:
  • Assisting organizations with looking beyond optimization and creating new value. 
  • Guiding leaders in making more intentional decisions about how humans and AI work together.
  • Contextualizing AI for employees to help them understand what's changing and where they fit.”
• Sixty-three percent of organizations prioritize efficiency gains, but organizations focused on growth and innovation outcomes are nearly twice as likely to exceed revenue goals.