Press Releases

STAMFORD, Conn, March 3, 2021

Gartner Says 71% of Consumers Are Willing to Receive a COVID-19 Vaccine, Yet CMOs Should Prepare for a Cautious Return to “Normal”

New Research Shows Marketers Should Invest in Trust-Building Communication and Resource Building

Seventy-one percent of consumers report they are either willing to receive the COVID-19 vaccine as soon as they’re able (52%) or a few months after it becomes available (19%), according to Gartner, Inc. However, the Gartner Consumer Community Survey* – which gathered findings from November and December 2020 and again in January 2021 – showed a majority of consumers indicate a low level of willingness to engage in a range of normal activities even after they’ve received a full dose of the vaccine.

“In an age of intense political polarization, misinformation and distrust, the willingness of consumers to accept a COVID-19 vaccine and return to normal life comes with scrutiny,” said Tim Barlow, director analyst in the Gartner Marketing practice. “This creates a delicate balance for brands and marketers trying to gauge buying behaviors and plan activities and campaigns for the year ahead. Marketers will need to be prepared to invest further in proactive, trust-building communication and resource building.”

Just 50% of consumers label themselves as “informed” or “extremely informed” when it comes to the development of COVID-19 vaccines. This is compared to the 18% of consumers that believe they are “uninformed.”

“There has been no shortage of misinformation when it comes to the treatment of COVID-19,” added Mr. Barlow. “Consumers have had to become judicious when deciding where to turn and whom to trust for health-related guidelines and messaging. Seventy percent of consumers label their doctor as an either ‘influential’ or ‘extremely influential’ source of vaccine information, followed by health institutions at 58%.”

Brands and marketers looking to either tap into the COVID-19 vaccine conversation or plan for a return to “business as usual” should consider the following:

  • Leverage Trusted Experts: Thorough, digestible vaccine-related communication from trusted experts will remain paramount throughout at least the first half of 2021.
  • Scenario Plan Vigilantly: Consumers will accept both the vaccine and a return to normal life at a varied, and perhaps slower-than-expected, pace. Marketers should scenario-plan accordingly.
  • Safety Protocols Remain Paramount: The enforcement of pandemic-related safety protocols, such as face masks and social distancing guidelines, will be important for the foreseeable future.

Gartner for Marketers clients can learn more in the report “Consumers Indicate Willingness to Receive COVID-19 Vaccine, but Marketers Should Prepare for a Cautious Return to ‘Normal.’”

*For Editors:

The Gartner Consumer Community Survey polled from a base of 450 consumers in November and December 2020 and again in January 2021 to track consumer perceptions around COVID-19 vaccination. While the survey members resemble the U.S. general population, the data presented above is based on the responses of community members who chose to take each individual activity (sample sizes vary). Respondent samples for individual activities may not be representative of the general population and the data should only be used for directional insights.


About the Gartner Marketing Symposium/Xpo

Gartner analysts will discuss the key issues facing CMOs during the Gartner Marketing Symposium/Xpo, taking place virtually August 17-19. This conference provides marketing leaders actionable advice about the trends, tools and emerging technologies they need to deliver business results. Gartner analysts address the biggest opportunities, challenges and priorities marketers face today, including data and analytics, customer experience, content marketing, customer insight, marketing technology (martech) and multichannel marketing. Follow news and updates for the event on Twitter at #GartnerMKTG.


About Gartner for Marketers

Gartner for Marketers provides the objective, expert advice, and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at Follow news and updates from the Gartner Marketing practice on Twitter and LinkedIn using #GartnerMKTG.

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit