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... Gartner's Business & Technology Insights services, I lead a group of analysts dedicated to enterprise and technology strategy. Leveraging the extensive experience of Gartner analysts, our team synthesizes insights from interactions with business and technology leaders, primary market research, and thought leadership ...
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... technologies, products, and practices for simplification, competitiveness, and digital transformation. Dr. Nandan joined Gartner research after 17 years of experience in consulting, development of platform strategies, product management, OSS platforms development and technology implementation for CSPs. He has worked ...
Research Apr 2019
... Access Insights Already a Gartner client? The 2019 Gartner CEO and Senior Business Executive Survey finds that FS CIOs search for growth while customers search for value. However, big friction points, such as change capability and executive committee knowledge gaps, continue to dog digital transformation ...

Analyst(s):   Alistair Newton   |   David Furlonger
... which the No. 1 use case is enhancing customer experience. According to Gartner's latest global big data survey conducted in 2014*, 68 per cent of respondents said that they use big data to enhance their customer experience. This is the third year customer experience has been a top business problem to address ...
... manufactured fortified peanut-butter for starving children. Culture of Quality Quality Strategy, Talent and Org Design Future of Quality Management Customer Quality Supplier Quality Management Quality Management B.S.F.S., Regional and Comparative Studies: US-China, Georgetown University M.A., International ...
... team led a diverse range of client engagements, including complex global organizational alignment initiatives, account based GTM strategy and ideal customer analysis, sales process design, pipeline acceleration, and other strategic initiatives. Mr. Hessong managed diverse, cross-functional teams and led ...
... off decisions based on the hierarchy of supply chain metrics Help understand the true profitability of a business using cost-to-serve methodology Customer segmentation Manufacturing Strategy M.B.A., INSEAD (Class of December 2012) Master of Science, Industrial Engineering and Management, Polytechnic ...
... optimization, finance business partnership, and CFO personal effectiveness. Prior to joining Gartner, Dennis consulted professional sports franchises on customer retention strategies. He earned an MBA with honors in Finance and Sports Business from the University of Oregon, and also holds an M.A. in Philosophy ...
Research Mar 2026
... Access Insights Already a Gartner client? MCP apps turn user intent into contextual, just-in-time task experiences inside AI interfaces. This research explains what MCP apps are, where they appear, what they enable for humans and agents, and what benefits and risks software engineering leaders must assess ...

Analyst(s):   Sarah Baumunk   |   Brent Stewart   |   Paige Kirk
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