Client Stories: Infineum's Supply Chain Transformation

The Director of Supply Chain and Procurement at Infineum turned to Gartner for support on supply chain transformation, specifically: workshopping, technology analysis and review, skills development, and functional maturity assessment. Thanks to Gartner expertise, Infineum’s supply chain transformation work has enabled better planning and execution, better decision making and greater innovation.

Mission-critical priority

The Director of Supply Chain and Procurement at Infineum initiated supply chain transformation and digitalization work to grow the top line, reduce cost to serve, improve the customer experience, drive efficiency and strengthen organizational culture.

How Gartner helped

The client used:

A practical, hands-on workshop for Infineum’s supply chain leadership team, hosted by Gartner experts.
Expert technology insight to identify solutions for increasing supply chain visibility, augmenting human labor, and capturing voice of the customer (VoC) data.
Skills development exclusive for the director, supply chain and procurement, and targeted to the supply chain team.
Gartner proprietary maturity diagnostics to pinpoint areas for capability building.

Business impact

With support from Gartner for Supply Chain, the client achieved:

Precise alignment between supply chain transformation and digitalization projects and critical business priorities
Better planning and execution from greater supply chain visibility
More time for high-value, customer-facing activities thanks to process automation
Better decision making from comprehensive VOC feedback
Innovation from supply chain skill development
Clear timelines and steps to improve supply chain process