Improving the Supply Chain Risk Response & Mitigation Strategy

The chief supply chain officer at a media & entertainment company turned to Gartner for objective, data-driven advice & insight on supply chain management best practice. 

Most critical priority

In a business environment plagued by the COVID-19 pandemic and global supply constraints, the chief supply chain officer at a media & entertainment company needed to ensure the success of the company’s latest product launch.

How Gartner helped

The client used:

  • Strategic research on driver attrition, one of the industry’s most challenging supply chain issues.
  • Latest forecasting data & analysis on fast-evolving, global supply chain disruptions – specifically the semiconductor shortage and port congestion.
  • One-on-one consultative calls for key members of the logistics, procurement and supply chain planning teams with a Gartner analyst. On a quarterly basis, we delivered a customized report to the CSCO on team engagements.

Business impact

With support from Gartner for Supply Chain, the client:

  • Improved the company’s supply chain risk response & mitigation strategy by leveraging relevant and value-added resources on today’s most prevalent supply chain disruptions.

  • Drove targeted action planning among the logistics, procurement and supply chain planning teams by supporting individual (versus group) consultative calls.

  • Increased his level of visibility into workflows across the supply chain organization by accessing the quarterly reports on team engagements.

Industry:
Media & Entertainment

Revenue:
>$5 billion

Employees:
> 30,000

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