The chief supply chain officer at a media & entertainment company turned to Gartner for objective, data-driven advice & insight on supply chain management best practice.
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Mission-critical priority
In a business environment plagued by the COVID-19 pandemic and global supply constraints, the chief supply chain officer at a media & entertainment company needed to ensure the success of the company’s latest product launch.
How Gartner helped
The client used:
- Strategic research on driver attrition, one of the industry’s most challenging supply chain issues.
- Latest forecasting data & analysis on fast-evolving, global supply chain disruptions – specifically the semiconductor shortage and port congestion.
- One-on-one consultative calls for key members of the logistics, procurement and supply chain planning teams with a Gartner analyst. On a quarterly basis, we delivered a customized report to the CSCO on team engagements.
Business impact
With support from Gartner for Supply Chain, the client:
Improved the company’s supply chain risk response & mitigation strategy by leveraging relevant and value-added resources on today’s most prevalent supply chain disruptions.
Drove targeted action planning among the logistics, procurement and supply chain planning teams by supporting individual (versus group) consultative calls.
- Increased his level of visibility into workflows across the supply chain organization by accessing the quarterly reports on team engagements.
Industry:
Media & Entertainment
Revenue:
>$5 billion
Employees:
> 30,000
Related Gartner Resources
Achieve your mission-critical priorities with Gartner for Supply Chain Leaders
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Insights that supply chain leaders can use
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