S&OP and Inventory Management Transformation Reduces Supply Chain Cost

The SVP, Supply Chain at an American apparel company turns to Gartner for help maturing its S&OP and inventory management processes. Gartner’s supply chain transformation support leads to sizeable reductions in total cost of goods sold (COGS) and inventory.

Mission-critical priority

Compared to its industry peers, an American apparel company rates “low maturity” at S&OP and inventory management. The SVP, Supply Chain – charged with growth and demand planning and high-quality standards – turns to Gartner for help prioritizing and actioning process improvements.

How Gartner helped

The client:

  • Brainstormed with a Gartner Executive Partner (a former supply chain executive) on a roadmap for reducing total cost of goods sold (COGS) and inventory, including additional new KPIs for measurement and reporting.
  • Validated proposed process improvements against our robust supply chain datasets – Gartner Supply Chain Score and Gartner Hierarchy of Supply Chain Metrics. 
  • Leveraged Gartner’s Cost Optimization Playbook to avoid common pitfalls.

Business impact

With support from Gartner for Supply Chain, the client:

  • Overhauled the S&OP process, reducing total COGS by $10M.
  • Applied best practices to inventory management, reducing total inventory by 27% or $200M.
  • Leveraged hands-on support from Gartner advisors on the S&OP initiative, which equated to a $120K cost savings ($500/day and 2 workers).


$800 million

> 10,000

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