To build a patient-centric supply chain in today’s competitive healthcare landscape, supply chain leaders need to think about the intersection of cost, quality and clinical outcomes.
Focus more on the healthcare supply chain costs that you can trade off, balance and optimize in order to improve patient care. The best supply chain leaders are accelerating investments in people and processes to bolster clinical alignment, which involves listening to and collaborating with end users.
When that is achieved, the focus can shift to where and how to source products effectively and how to get products in the right place at the right time. Some healthcare organizations can have as many as seven different supply chains, including medical/surgical, medical devices, laboratory, pharmaceuticals, capital equipment, purchased services and food. Healthcare organizations need to think about product segmentation, as well as the who, what, when and where of the healthcare supply chain and how it impacts the delivery of care.