Key Customer Fulfillment Activities

Map of 19 essential activities

Supply chain leaders for customer fulfillment are searching for ways to improve their departments and drive greater business impact. But competing priorities leave them wondering where to focus time and money. What customer fulfillment activities matter most?

Don’t waste time on customer fulfillment activities that won’t move the needle: Our customer fulfillment activity map identifies the 19 essential activities for managing customer fulfillment.

Download the activity map to learn what leaders say are the key customer fulfillment activities to building a world-class organization. With the right plan, you can prioritize with confidence and focus on customer fulfillment innovation and performance.

Download activity map

Learn the 19 essential customer fulfillment activities.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    Back

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional

  • Step 3 of 3

    Back

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Measure, prioritize and improve customer fulfillment performance with Gartner

    Did you know that 38% of chief supply chain officers are concerned that their supply chains are not very well-positioned to handle the challenges of the next two years? Drive supply chain effectiveness by measuring, prioritizing and improving supply chain performance through Gartner Supply Chain Score, an independent assessment and peer benchmarking tool. Learn more about Gartner Supply Chain Score — how it diagnoses the maturity of your supply chain and connects you with practical, actionable resources.