It’s crucial that supply chain reacts quickly to disruption and change. Yet most CSCOs fail to see that the way work is designed today makes every component of agility difficult for their employees. It’s hard for supply chain talent to anticipate and prepare for changing customer needs when there is no mechanism or appetite for reevaluating whether priorities should shift. 

This Gartner Executive Report discusses how CSCOs can empower employees to act with agility by simplifying work design and shifting supply chain skills to build a more resilient organization.

Our research shows that three key elements of work design must be addressed to design work that more employees can easily perform: 
  1. Role structure
  2. Workflow design
  3. System enablement

Explore these principles and more in the latest Gartner Executive Report.