Supplier Scorecard: Transform Your Supplier Relationships

Drive supplier innovation, cost optimization and supply base efficiency with the Gartner automated supplier scorecard.

According to a Gartner survey of 275 supply chain executives, improving the performance of existing suppliers is among the top critical tactics procurement leaders must use to deliver value to the business.

Supply chain disruption compels organizations to rethink how they manage suppliers and create sustainable relationships.

However, to ensure that suppliers’ performance aligns with business goals, suppliers should be measured beyond traditional operational metrics such as on-time delivery, quality and cost savings.

Merlin, the Gartner automated supplier scorecard platform, is designed to help procurement organizations to: 

  • Extract more supplier innovation
  • Deliver lower overall cost
  • Improve rationalized supply bases

This report provides the business case for automating supplier scorecards to enable a robust supplier performance evaluation process. Download the report to learn how to transform supplier relationships in the face of ongoing supply chain disruption.

Download Supplier Scorecard Report

Make the business case for automating supplier scorecards.

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    How to participate

    The Gartner Automated Supplier Scorecard Platform

    Contact SCBenchmarking@gartner.com to inquire about participating in any Gartner supply chain benchmarking.

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    Supplier Scorecards FAQs

    Merlin, the Gartner automated supplier scorecard platform, is designed to help procurement organizations extract more supplier innovation, lower overall costs and deliver supply base efficiencies. This comprehensive tool enables collection, aggregation and analysis of mission-critical performance information for your highest-priority suppliers, minimizing time spent setting up critical KPIs and on manual data management, while maximizing time on strategic activities.

    Scorecards are designed as out-of-the-box, yet you can customize in two important ways:

    1. Edit the KPIs included to meet your specific category needs. Scorecards are ready-built with a mix of quantitative and qualitative KPI questions.
    2. Map KPIs to a general respondent pool or to a single respondent.

    Scorecard automation generates efficiencies such as:

    • Better leveraged supply bases. Efficiently generating supplier performance insights serves as a critical input to the procurement organization’s sourcing strategies.
    • More rationalized supply bases. Effective scorecarding enables procurement functions to confidently award business and build deeper relationships with a fewer number of suppliers.