How to Improve Your Supply Chain Customer Experience

Quality leaders: Explore a results-driven approach
to managing the customer experience.

Supply chain disruptions caused by COVID-19, geopolitical conflicts and climate change have raised the bar with end customers. They now have high expectations around ESG, delivery speed and experience quality.

Do you know what your customers want? Is your quality team able to keep up with growing customer demands?

Supply chains with effective customer experience management report higher customer satisfaction, higher repeat purchase rates, and fewer complaints.

Download the infographic to understand how the world's best quality organizations deliver a high-value customer experience:

  • The right way and the wrong way to diagnose customer needs
  • How much customer demands will increase in the next 24 months
  • Data to build the business case for customer experience management in the quality organization

Download the Infographic

Discover 4 ways to improve customer experience understanding in the quality organization

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    Gartner support for creating a culture of quality

    Gartner research and insights help supply chain quality management leaders build strong quality cultures and improve the design and execution of quality management strategies. Visit gartner.com to learn more about our support for supply chain quality management, proven to help deliver business value, increase risk readiness and drive continuous improvement.