By 2017, 89% of marketers expect customer experience to be their primary differentiator.
See how marketers across industries are applying digital best practices to differentiate their customer experience.
PLAN FOR SUCCESS
Design, deploy and manage digitally led customer experiences
Create truly unique experiences that build lasting customer relationships. Our team will work with you to develop a customized action plan that focuses on the digital opportunities that have the greatest potential to elevate your customer experience.
Industry Best Practices
Rich Persona Frameworks
Customer Experience Research and Methodologies
Gartner’s proven methodologies and ongoing research are the tools that help us guide marketing leaders to create true competitive differentiation in the customer experience.
89% of marketers compete primarily on the basis of customer experience — discrete moments that, together, strengthen or weaken a customer's preference, loyalty and advocacy.
— Jake Sorofman, Simon J. Yates, Augie Ray
‘Customer Experience Primer for 2016’
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