Author Profile

Tracy Tsai

Tracy Tsai

VP Analyst

23 years at Gartner,  30 years' experience

Location:  Taiwan  |  Language(s):  Chinese - Mandarin, Chinese - Taiwanese, English

Roles and Responsibilities

Tracy Tsai is a VP Analyst for the Technology Product Management practice in the Technology and Service Provider department of Gartner's Research and Advisory. Ms. Tsai helps both IT providers and users to optimize, transform and reinvigorate their digital products and business by providing role-based advisory on emerging technologies, product strategies and go-to-market. The role includes product managers, tech CEOs, General Managers, IT leaders and CIOs. The technologies research focus includes cloud providers AI services, Generative Pretrained Transformer(GPT), Generative AI, Foundation Models, Low Code Technologies/Enterprise Low Code Application Platforms, Hyperautomation (RPA, LCAP, iPaaS, BPM, etc), AI-augmented software development and human capital management, and personal technologies. Her major research focus on the technology and services provider types are cloud providers and startups. For example, "accelerate cloud providers' AI services Delivery globally by partnering with AI Startup" and "Communicate the value of your cloud AI services with purpose-built AI computing infrastructure."


Previous Experience

Ms. Tsai first joined Gartner in 1996 as a PC analyst. Prior to joining Gartner, she had five years of experience as a Sales Manager in the U.S. She was with Axlon Electronics for two years, marketing home automation, and with Key Power for four years, marketing PC components and peripherals.

Professional Background

  • Axlon Electronics, Sales and Marketing Manager, 2 years
  • Key Power, Sales and Marketing Manager, 4 years


  • B.S., Business Administration, University of West Florida, Pensacola
  • M.B.A., Finance, University of Texas, San Antonio

Industry Awards/Accolades

  • 2013 Research Recognition Program - Annual Award for Sales Excellence
  • 2014 Research Recognition Program - Annual Award for Sales Excellence