Analyst Profile

John Quaglietta

John Quaglietta

Former Sr Director Analyst

Gartner associate until 9/2021 ,  21 years industry experience

Roles and Responsibilities


Professional Background

Genesys, Sr. Director of Customer Experience & Contact Center Consulting, 5 years
Oracle Corporation, Vice President of Customer Success & Value Realization, 5 years
TSIA, Director of Research & Advisory, Customer Success & Support, 1 year

Industry Awards/Accolades

- Co-authored, "Dynamic Customer Engagement", published 2009
- Co-authored, "The Dynamic Contact Center", published 2007
- Have spoken at over 25 industry events both in the US and Internationally over the past decade



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