Analyst Profile

John Quaglietta

John Quaglietta

Sr Director Analyst

23 years industry experience

Location:  TX USA  | Language(s):  English, Spanish

Background

Professional Background

  • Genesys, Sr. Director of Customer Experience & Contact Center Consulting, 5 years
  • Oracle Corporation, Vice President of Customer Success & Value Realization, 5 years
  • TSIA, Director of Research & Advisory, Customer Success & Support, 1 year

Industry Awards/Accolades

  • - Co-authored, "Dynamic Customer Engagement", published 2009
  • - Co-authored, "The Dynamic Contact Center", published 2007
  • - Have spoken at over 25 industry events both in the US and Internationally over the past decade

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