Gartner Event Terms and Conditions


Thank you for registering for this Gartner event (“Event”). Regardless of whether your registration is submitted by you or your proxy, the following Events Terms and Conditions (“Terms”) apply to you and your participation in any Gartner Event. Depending on the type of event, certain terms below may not apply. “Attendee” for purposes of these Terms will include all participants at the Event, including Exhibitors and Attendees. By participating in this Event, you agree to these Terms so please read them carefully. These Terms include and incorporate by reference Gartner’s Global Privacy Policy.

This  Event is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to any entity or individual. To be eligible to participate, you must be 21 years old or older.

Events Registration

Attendee Cancellation Policy

If circumstances change and you can no longer attend this Event, you may cancel your registration by providing written notice to the Gartner Global Events team at Our attendee cancellation policy is outlined below. 

Registrations may be refunded, or tickets reactivated, if cancellation is made in writing no less than 30 calendar days prior to the Event start date. Cancellations received after the cancellation cutoff date or nonattendance will not be refunded and/or tickets will not be re-activated. Cancellations received after the cutoff date with a balance due will receive a cancellation invoice for the full registration amount due.

Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations.

Force Majeure

After the cancellation cutoff date, payments made are not refundable for any reason, including, but not limited to, failure to use event attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems or an act of terrorism.

Substitution and Badge Policy

Substitution of registrations may be made at any time up to the Event start date. “No Shows” will be deemed a cancellation per the cancellation cutoff date in the Cancellation Policy listed above. Invitations that are part of a Gartner membership are non-transferable and are not eligible for substitution.  Additional terms of your Gartner agreement may apply.  Please consult your Gartner representative with any questions.

Sharing of Attendee passes is not permitted at any time. Badges are issued to, can be picked up by, and used by only the Attendee named in the registration. Photo ID will be required for each Attendee when collecting a badge onsite. Badges must be worn at all times during the Event.

A Gartner Event badge allows an attendee entry to the overall Event, but cannot guarantee admission to every session, lounge, or meeting area. Admission is subject to venue capacity and other requirements.  For example, certain sessions may be restricted from vendor attendees.

Government Rate Eligibility

The government rate is open to employees of a national/federal, state, provincial, or local government entity, including public higher education institutions. Government contractors or private education institutions are not eligible for the government discount or GSA hotel rates. It is the responsibility of the individual to show proper government ID at time of hotel check-in. GSA hotel rates are subject to availability and may change after booking based on current GSA rate guidelines.

Group Discount Program

Groups must consist of employees of the same organization and discounts only apply to the same event. There is a limit of three groups per organization and groups cannot be split to form small or medium teams. 

Only one discount may be applied to an individual registration. With the exceptions of the early bird discount, multiple discounts cannot be combined. 

In order to receive the group discount and be admitted to the event, all registrations must be paid in full.  Cash and ticket registrations both qualify towards the group rate discount. This excludes all discounted tickets.  Complimentary registrations do not qualify and cannot be included to receive the Group Discount.

Payment Terms

Currency Exchange Rate Disclaimer: Client/Cardholder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. Gartner will not be liable or responsible for any loss incurred by the Client/Cardholder from an adjustment made due to the currency exchange rate. Nor will Gartner pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favor.

Submission of a registration online, by phone, email or fax, constitutes an official registration and intent to attend the Event. Invoices are payable upon receipt.  Full payment must be received prior to the Event in order to gain entry.

You agree that, in the unlikely event that Gartner cannot resolve your payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact Gartner Finance at the applicable regional contact location:

Before the Event

Before Events with Exhibitors

To ensure all our attendees and sponsors derive greatest value from our Events, we share a list of company names and job titles (but not name or contact details) of attendees with Exhibitors for their planning purposes before the event. If you would prefer to opt-out of such sharing, please email Please note that if you choose to have your attendee badge scanned by an Exhibitor at the event, we will share your name and contact details with that Exhibitor as disclosed in the Badge Scanning section below.

Before non-Exhibitor Events

To ensure all our attendees derive greatest value from our non-Exhibitor Events (e.g., Annual Executive Retreats), we may share company names, job titles, and names of attendees with other attendees for their planning purposes before the event. If you would prefer to opt-out of such sharing, please email

At the Event

RFID & Location Tracking

Gartner uses RFID badge scanning technology in the Event badge at some of our Events to administer and improve the Event experience and solicit feedback and/or interest in Gartner products and services. During registration check-in for these Events, you will have the option to select a badge without RFID scanning. Per our Global Privacy Policy, we will not share your personal information with a third party without your consent.

Gartner does not share RFID information with any third parties for commercial purposes.

Location-Based Alerts

Gartner uses iBeacon technology in conjunction with the Gartner Events Navigator Mobile Application at some of our Events to deliver app features and notifications based on Attendee location. You will be prompted to Opt-in to use this feature within the mobile application at any Event where iBeacon technology is in use.

You may disable this feature at any time by selecting your name in the app menu and selecting Settings.

Badge Scanning

Gartner uses handheld badge scanning technology at our Events to administer and improve your Event experience and solicit feedback and/or interest in Gartner products and services. Scanning is optional and you may refuse to have your badge scanned at booths as well as at the entrance to sessions and functions.

Gartner Sessions & Functions

Gartner uses badge scanning to determine session attendance, deliver session surveys, manage session capacity, and to enforce session restrictions. Data from badge scanning may be used to allow you to see a list of sessions you attended in the Gartner Events Navigator App. Attendance data from Gartner sessions and functions will not be shared with exhibitors. 

Exhibitor Sessions & Functions

Gartner also allows Exhibitors to do their own badge scanning at the Event. Gartner is not responsible for Exhibitor scanning.  When an Exhibitor scans your badge when entering an Exhibitor session or function, you are consenting to allow that Exhibitor to use your contact information to communicate with you about their services and special offers in accordance with the Exhibitor’s Privacy Policy. 

Note: Badge scanning is optional and you may refuse to have your badge scanned by the Exhibitor.

Exhibitor Booths & MPOs

When an Exhibitor scans your badge, you are consenting to allow them to use your contact information to communicate with you about their services and special offers in accordance with the Exhibitor’s Privacy Policy.

Note: Badge scanning is optional and you may refuse to have your badge scanned by the Exhibitor.

Session Availability

Gartner Event Registration allows entry to specific defined events based on package type, but cannot guarantee admission to every session. Session admission is subject to venue capacity and other criteria (for example vendor/ end user, etc.). Building an agenda on Events Navigator does not guarantee access to these sessions.

Guest Speakers

Gartner Guest Speaker sessions are central to the success of Gartner Events. In order to provide our attendees with a global platform for the exchange of ideas and insights, we invite key figures from various industries to share their personal perspectives concerning the challenges and opportunities facing businesses today. Guest speakers are not employees of Gartner and Gartner neither pre-reviews nor comments on the content of our guest speakers sessions. Guest Speaker views and opinions are entirely their own and in no way reflect the views and opinions of Gartner.

Use of Multimedia at the Event

In order to comply with global data privacy laws, Gartner imposes certain restrictions on the use of multimedia at its Events (i.e., photography, video, audio, online streaming and all future mediums). Please note that Gartner imposes different photography/streaming/recording and social media rules for Exhibitors and Attendees from Exhibiting companies at the Event (as further clarified in the Sponsor Rules & Regulations because they are representing Gartner at the Event).

Exhibitors and Attendees: Gartner prohibits the use of cameras and mobile recording devices at all Event Sessions and on the Exhibit Floor during exhibit hours. For all other areas of the Event, Gartner (and at times approved third parties) hires professional service providers (photo/video/audio/streaming) to document and showcase the Event experience.

For Exhibitors: When a company contracts with Gartner to exhibit at an Event, they are representing Gartner.  As such, we will allow them to photograph/stream/record their Event experience and booth set-up, provided they comply with the Sponsor Rules & Regulations.  Among other things, Exhibitors must use Gartner’s dedicated production provider or must film their booth set-up before or after official trade show floor hours of operation. 

For Attendees: Gartner leverages social media to post real-time Events photos and videos to its Social media feeds, and display select submissions from those feeds on screens throughout the venue. Attendees are encouraged to capture their Event experiences in the permitted areas of the Event venue and post their own social content from the Event (text, photos, audio, video, streaming), provided it does not defame other Event attendees or Exhibitors or infringe on copyrighted Gartner branding and content. Gartner will determine in its sole discretion which posted content will be displayed on the screens at the Event venue.

By attending the Event, you acknowledge and agree as follows: (a) Gartner may edit and use the footage it captures at Gartner Events for marketing and promotional activities and for any other lawful purpose in the ordinary course of its business; and (b) Due to the prevalence of mobile recording devices in today’s world, Gartner disclaims all liability for the capture of your image by Attendees (who are not under sponsorship contracts with Gartner) in any multimedia format at the Event.

Onsite Meetings

During the course of the Event, it is not uncommon for Attendees to participate in meetings, ad-hocs or scheduled sessions with other companies of the same industry. In any such situation, you agree to adhere to the following Antitrust Guidelines.

Gartner One-on-One Meetings

Gartner One-on-One Meetings are offered at some Gartner events and are available to clients who have a full conference registration for the event, and payment must be received in full prior to scheduling a meeting. An additional person within the same organization can be requested to attend, space permitting. There is a limit to the number of One-on-One meetings each attendee is entitled to as well as a limit on the number of One-on-One meetings allotted per organization.

Gartner One-on-One meetings are not to be used for vendor product/service updates and briefings, and the provided topic will need to be inquiry-based and fall under the analyst or advisor’s respective coverage areas. All meetings are subject to review, and if an appropriate topic is not provided the attendee will be contacted to provide further details or an alternative topic. Clients interested in briefing analysts or advisors may contact the Vendor Relations department and schedule a meeting following the event by emailing Gartner reserves the right to stop the meeting at any point should it become a vendor briefing.

A Gartner Event is an open environment, with large numbers of Attendees and Exhibitors. While Gartner will keep confidential the specifics of your discussion with our content experts, we encourage you to take the proper precautions during your one-on-one meeting to ensure you do not inadvertently disclose sensitive information to bystanders. To help protect the security of your one-on-one meeting, Gartner prohibits any and all recording of One-on-One meetings.

Exhibitor Meetings

Event attendees may request a meeting with an Event exhibitor by providing Gartner’s Events team with their personal contact information (PI) via Events Navigator.  The Gartner Events team will share this attendee PI with the requested exhibitor solely to contact the requested exhibitor on attendee’s behalf in order to coordinate the meeting time and location.

Exhibitor Functions

At times, Gartner may contact you on behalf of an Exhibitor to invite you to a function such as an exclusive lunch or dinner.  Gartner does not share your personal data with the Exhibitor and you will have the opportunity to decline such invitation.

Events Wireless

Gartner Wireless is a free open wireless internet service provided to Gartner attendees for use at Gartner Events. By using the wireless service, you agree to the following terms and conditions:

The Gartner Events Attendee Wireless Service is a complimentary service that allows authorized users to access the internet during their visit to a Gartner Event. By accessing the Gartner Wireless, you acknowledge that you are an authorized user of Gartner’s system. You further understand that your access to the system is an unencrypted public wireless network, and that you are solely responsible for ensuring the privacy and integrity of any transmissions you make or receive, as well as the safety and security of any systems you attach to the Gartner Events Attendee Wireless Network. You understand the unencrypted access to the public internet and take full responsibility for any necessary security precautions, including encrypting confidential transmissions and backing up any data. You agree that Gartner may routinely monitor, audit, intercept and disclose communications over its networks for security, performance and other purposes, and may remove an attached system from the Gartner Events Attendee Wireless network at any time for any reason. This information may include, but is not limited to device, user, and location data while on Gartner’s network.

Limitation of Liability — Under no circumstances, where applicable law permits, shall we be liable for any direct or indirect damages resulting from your use of the Gartner Wireless servicewhether or not we have been advised of the possibility of such damages   In no event shall our total liability to you for all damages and losses exceed the amount paid by you, if any, for accessing the Gartner Wireless Service. We have no duty to update the Service or the contents thereof.  If you are dissatisfied with the service, your sole and exclusive remedy shall be to discontinue use of the Service. 

Events Services

Gartner provides tools and services that are designed to help attendees get the most value out of their Event experience. These tools and services are designed to help attendees build a personal agenda, find and connect with others (Gartner analysts, Gartner associates, event attendees and exhibitors) before, during, and after the Event. To ensure a positive experience is had by all, we require Attendees to adhere to the Events Code of Conduct.

Events Navigator Website and Mobile Application

When building your agenda and setting up your Event experience within the Events Navigator tools (which may not be available for all events), Gartner may evaluate the content you access and the choices you make to provide you with recommendations and ensure the most effective ongoing service and support. Gartner will not share this information with any third party without your prior written consent.

Attendee List and Messaging

As an Event Attendee you may be entitled on Events Navigator to opt-in to the Attendee list and messaging features. These features are designed to help Attendees find and connect with others (Attendees and Exhibitors) before, during, and after the event. Certain features within the Events Navigator tool are not available to vendors and service providers.

Other Attendees can view the profile information you supply, but will not have access to your personal email address, or any other contact information about you, unless you choose to explicitly provide it to them in your online posts, messages, meeting invitations, or some other vehicle of your choice.
Your usage of these features is bound by our Events Code of Conduct.

Push Notifications

When using the Events Navigator Mobile Application, you are presented with the ability to allow Gartner to send you Event notifications. These notifications may include alerts, sounds, and icon badges. Gartner utilizes these notifications to communicate upcoming event features, changes in schedule, and important event information.

These notification settings can be configured at any time within the settings section of your mobile device.

Presentation Materials

You may receive access to Gartner and third-party licensed content (“Presentation Materials”). Gartner is not liable for the information in the Presentation Materials. You may use these presentations as well as session audio/video recordings where available solely for your own internal, non-commercial purposes. Unauthorized distribution (via sales, copying, posting on intranet/internet) is expressly forbidden. Excerpting or quoting is permitted with prior written approval from

NOTE: Some of our Services are available on mobile devices. We encourage you to not to use such Services in a way that distracts you and prevents you from obeying traffic or safety laws. 

Events Code of Conduct

The Events Code of Conduct outlines our expectations for all Attendees at a Gartner Event and for those who utilize Gartner’s Event Services. Event organizers will enforce this Code and expect cooperation from all participants to help us promote a safe environment and a productive Event experience for everyone.

Please do:

  • Maintain a respectful, considerate, and courteous attitude towards everyone you engage with online, at the event, and the venue
  • Secure your belongings and be mindful of your surroundings and of your fellow participants
  • If there is a situation that looks concerning or could be dangerous, notify event organizers in a prompt manner
  • Provide clear, valuable, honest information
  • Adhere to the Gartner Antitrust Guidelines when engaging in any peer activity at the Event
    • Make your messages and invitations useful and informative
    • Make your messages and invitations relevant to the event

When messaging or sending meeting invitations:

Please do not:

  • Demean, discriminate, abuse, harass, or threaten those who you engage with online, at the event, and the venue
  • Spam event participants
  • Post content that is obscene or otherwise objectionable
  • Use a Gartner Event for commercial or advertising purposes.  Event organizers reserve the right to escort any individual from the event who is reported to be soliciting and who is not a Gartner exhibitor at the event. 
  • Post copyrighted content without permission from the owner

Reporting Violations of this Policy

If you have been (or notice that someone else has been) impacted by someone failing to adhere to this Code of Conduct or have additional concerns, please contact a member of the Gartner Events Team onsite or by emailing
In the event of an emergency situation, please contact local authorities immediately.

Consequences of Violating this Policy

Unacceptable behavior will not be tolerated at Gartner Events. Anyone engaged in unacceptable behavior may result in suspension of your usage of the Events Services and expulsion from the event without warning or refund. This may also result in prohibition from registering or attending future events.