Gartner Insights Abstract

Product Leader Insight: Key Buyer Personas for End-User Energy Management Solutions

Published: 17 January 2024

Summary

The buying journey for energy management and optimization systems involves a complex set of individual roles, with varying priorities in an organization. Product leaders must navigate often conflicting priorities and buyer behaviors that drive purchase decisions.

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Overview

Key Findings
  • The energy management software market often faces complexities arising from internal conflicts between operational and sustainability priorities within buyer enterprises. This conflict extends to interdepartmental rivalries, with lines of business, the intended technology users, pitted against IT departments, the custodians of the technology.

  • Energy management solution buying decisions involve various personas with distinct priorities, yet common criteria themes such as cost efficiency, sustainability, ease of use, data accuracy, scalability and security unify their decision-making processes.

  • There is an evolving trend toward IT-led consolidation in energy management solution buying decisions. This underscores a growing emphasis on seamless integration, data-centric approaches,

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