Published: 12 March 2024
生成式人工智能（GenAI）势必对工作方式产生深远影响。IT领导者发现，这些影响正在显现，而相关预测也为更有成效的员工数字体验之路指明了方向。一些成果可能会产生负面影响，需要对此进行监督。
人类正在进入一个全新的计算时代，即“日常型AI时代”，而GenAI正处于时代前沿。竞争差异化（不论好坏）的出现，将比大多数企业机构预期的更快。
像利用其他任何技术一样，要有效利用AI，需要掌握新技能。与缺乏AI技能的员工相比，那些更擅长利用AI获取价值的员工更有可能表现优秀。
与计算时代的任何其他转变（例如，向互联网时代或云和软件即服务[SaaS]时代的转变）一样，各个领域——包括安全、法律、运营发展和信息治理等——都将需要在短期内掌握大量全新技能。
日常型AI将深刻地改变工作方式，通过让员工轻松完成复杂任务、帮助员工大幅提高数字灵活性相关技能来缩短员工熟悉某个角色或项目所需的时间。
采取跨学科方法，从AI中获得价值，并与IT、人力资源、法务和业务领导者协作。但是，如果协作的速度赶不上技术发展的步伐，则各部门需要自主采取行动，制定必要的控制措施，以同步部署AI并实现价值最大化。
定期与管理层和员工进行双向沟通，管理他们对日常型AI在时间投入和承诺成果方面的期望，从而缓解他们的担忧并增加影响力。
在企业中积极集思广益，收集AI的潜在使用场景，并鼓励个人和团体使用沙箱试点来加速价值实现。
制定评估日常型AI价值的一致方法，以更好地引导AI投资。
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Analysts:
Matt Cain, Stephen White, Nicole Greene, Christopher Trueman, Anushree Verma, Suzanne Schwartz
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