Published: 14 March 2024
Summary
CTOs are burdened by daily operations, such as improving digital products and services; operational efficiency; and customer experience. CTOs must align and balance their goals with enterprise priorities, establish clear governance and leverage the right teams to create a foundation for success.
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Overview
Key Findings
CTOs grapple with competing priorities such as improving efficiency, growing revenue and improving customer experience, which all impede strategic initiative delivery.
To be impactful change enablers at the enterprise level, CTOs require effective management, delegation and self-reflection skills to drive digital transformation, technology innovation and strategic technology deployment.
CTOs find themselves responsible for a broad range of teams, from technology innovation to artificial intelligence (AI) to I&O and security. Successful execution is dependent on fostering collaboration and understanding between these groups to maximize their value.
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