Published: 14 March 2024
Summary
CTOs are burdened by daily operations, such as improving digital products and services; operational efficiency; and customer experience. CTOs must align and balance their goals with enterprise priorities, establish clear governance and leverage the right teams to create a foundation for success.
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Overview
Key Findings
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CTOs grapple with competing priorities such as improving efficiency, growing revenue and improving customer experience, which all impede strategic initiative delivery.
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To be impactful change enablers at the enterprise level, CTOs require effective management, delegation and self-reflection skills to drive digital transformation, technology innovation and strategic technology deployment.
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CTOs find themselves responsible for a broad range of teams, from technology innovation to artificial intelligence (AI) to I&O and security. Successful execution is dependent on fostering collaboration and understanding between these groups to maximize their value.
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