Gartner Insights Abstract

微软生成式人工智能工具Microsoft Copilot对企业应用策略的影响评估

Published: 25 March 2024

Summary

Microsoft Copilot产品的影响范围不仅限于数字办公场所技术,还辐射到多个企业应用领域。Copilot投资是更为宏大的生成式人工智能战略的组成部分,数字办公场所应用领导者必须在评估、协调并确定此类投资优先级时发挥核心作用。

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概述

主要影响
  • Microsoft Copilot系列产品使用了微软的最新和现有技术,这些技术之间的依存关系错综复杂,如果评估不当,可能导致合规和数据治理不善等风险。

  • 如果在未经协调的情况下尝试部署多个Copilot和其他生成式人工智能(GenAI)工具,会引发员工的困惑,并对他们采用这些技术造成阻碍。

  • 在没有做好适当准备的情况下,在整个企业内迅速、大规模地推广Copilot工具,非但不能提高员工能力,还会影响长期价值实现。

建议
  • Microsoft Copilot视为一种新的技术栈而不仅仅是一种生产力工具来进行评估,进而确立新的GenAI技能和策略。

  • 与业务单元领导者就在企业应用中使用Copilot和其他GenAI工具进行协调,以最大程度地采用这些功能,并减少功能重叠。

  • 优先向具备高数字灵活性的员工群体和角色部署Copilot,提升员工数字体验,实现Copilot价值最大化。

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Analysts:

Jason Wong Adam Preset Matt Cain

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