Published: 27 May 2024
生成AIは、ユーザー運用管理の迅速化と強化、従業員スキルの強化、デジタル従業員エクスペリエンスの向上を実現する。エンドユーザー・コンピューティング (利用者のIT環境) の責任を担うI&Oリーダーは、本リサーチノートを活用して、自社における生成AIの最適な使用方法を特定できる。
生成AIには極めて大きな可能性があるが、企業は、エンドユーザー・コンピューティング (EUC) のオペレーションにどう使用できるかが明確でない点を指摘している。
プロンプトを介した生成AIツールとのやりとりは、EUC運用における生成AI利用の効率と価値を損ねるが、多くのユーザー企業は効果的なプロンプト手法を認識できていない。
生成AIは、もっともらしく見えるが実は不正確な結果を出す可能性があり、それらが検証されない場合はオペレーションに大きな混乱を招く。
まずは実用的で価値の高い生成AIのユースケースに注力し、成功が得られたら段階的に拡張し、EUCの運用効率を向上させる。
プロンプトの手法とスキルを向上させることで、生成AIの有効性を高める。
生成AIが提示するすべての推奨事項について、人間のエキスパートによる検証を義務付け、信頼性を向上させる。
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