Gartner Insights Abstract

明确人工智能概念并设定合理预期

Published: 29 May 2024

Summary

围绕人工智能(AI)潜在收益的炒作言论,使业界对AI技术产生了过高的预期。本文可帮助首席信息官明确AI相关概念、理清炒作、积极采用AI工程化、提高AI素养,并将讨论重点放在现实业务问题和可行用例上。

Included in Full Research

概述

主要发现
  • 人工智能(AI)是企业机构进行创新和打造差异化优势的一项重要技术。但供应商在营销中往往夸大其词,加剧了企业机构AI的误解,导致其未能认识到AI的实际价值。

  • 业务领导者倾向于高估AI技术的作用,同时低估其复杂性,因此IT领导者需要管理业务部门的预期,避免因项目失败蒙受巨大损失。

  • 根据2024Gartner首席信息官(CIO)和技术高管调研,73%的受访CIO和技术领导者表示计划增加AI投资。

建议

负责评估和实施AI技术的CIO应:

  • 基于Gartner AI技术框架,采取通用的AI技术分类法,消除炒作的影响。制定多渠道教育计划,通过AI素养项目在整个企业机构内宣传分类法。

  • 采用AI工程化和AI素养等关键性学科,强化AI技术的影响力,同时以可持续的方式提高AI技术为企业机构带来的价值。

  • 确定与业务相关的具体用例、所需技能和专业知识以及相关数据,引入AI技术。利用适当的财务和业务指标来支持业务论证,客观上确保论证成功。

Clients can log in to view the entire document.

Analysts:

Erick Brethenoux Ben Yan

To access these insights and much more, talk to Gartner today.

Fill out the form to connect with a specialist to learn how we can help you.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Access Insights

Already a Gartner client?

AskGartner: The AI-powered tool our clients use to find trusted Gartner insights, instantly.

AskGartner | Discover the new AI-powered tool to access trusted Gartner insights

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

© 2026 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. It consists of the opinions of Gartner's business and technology insights organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner business and technology insights may address legal and financial issues, Gartner does not provide legal or investment advice and its insights should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its insights are produced independently by its business and technology insights organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity. Gartner publications and other content may not be used as input into or for the training or development of generative artificial intelligence, machine learning, algorithms, software or related technologies.