Published: 10 June 2024
ITオペレーション・チームは、最新のアーキテクチャを使って構築された、複雑なビジネス・クリティカル・アプリケーションの効果的な管理に苦心している。I&Oリーダーは、生成AIを活用して、APM／可観測性プラットフォームの効率と価値を向上させ、その有効性を高める必要がある。
インフラストラクチャ／オペレーション (I&O) のリーダーは、複雑なビジネス・クリティカル・アプリケーションを管理しているチームの生産性を最大限に高める必要に迫られている。
アプリケーション・パフォーマンス監視 (APM)／可観測性ベンダーは、生成AIを活用した機能を導入し始めているが、こうした新たなテクノロジが実現するメリットはまだ明確になっていない。
I&Oリーダーは、ITオペレーションにおけるAIイニシアティブのメリットを評価するのは困難であると感じている。
本リサーチノートで提示する生成AIのユースケースを検討し、生産性向上を実現できる可能性のある領域を特定する。
生成AIのユースケースに照らしてオペレーション上の問題点と目標に優先順位を付け、整合性を確保することによって、価値を最大限に高める。
関連するユースケースを段階的に実装し、生産性の向上を測定することで、ITオペレーションにおける生成AIのメリットと課題を評価する。
Clients can log in to view the entire document.
Analysts:
Hideo Yoneda
Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.
Our independence as a research firm enables our experts to provide unbiased advice you can trust.
Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.
Our research practices and procedures distill large volumes of data into clear, precise recommendations.
We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.
We offer one-on-one guidance tailored to your mission-critical priorities.
We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.
Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.
Gartner clients can log in to access the full library.
Attend a Conference
Experience Information Technology conferences
With exclusive insights from Gartner experts on the latest trends, sessions curated for your role and unmatched peer networking, Gartner conferences help you accelerate your priorities.
Gartner CIO & IT Executive Conference
São Paulo, Brasil
© 2026 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. It consists of the opinions of Gartner's business and technology insights organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner business and technology insights may address legal and financial issues, Gartner does not provide legal or investment advice and its insights should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its insights are produced independently by its business and technology insights organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity. Gartner publications and other content may not be used as input into or for the training or development of generative artificial intelligence, machine learning, algorithms, software or related technologies.
