Published: 12 July 2024
由于生成式人工智能（GenAI）有望引发网络运营革命，各企业机构必须在管理预期的同时，对该技术进行合理投资。基础设施和运营领导者可以阅读本文，发掘GenAI可以给网络运营带来的价值，同时获得用户的信任。
生成式人工智能（GenAI）无需在Day 0、Day 1和Day 2阶段使用明确的模板，即可改进传统的网络运营实践。
Gartner预计，到2025年底，网络运营GenAI将加快初始配置速度，改善更换供应商的能力，实现更高效的故障排除并简化文档访问。
多数企业机构都难以理解和定义网络运营GenAI用例的价值主张。
许多预期中的GenAI网络功能尚处于初级阶段且未经充分验证，导致通常厌恶风险的网络运营团队不信任GenAI工具的输出。
负责网络建设的基础设施和运营（I&O）领导者，应：
通过利用GenAI网络工具加快网络设计/设置并优化故障排除，从而提升敏捷性并改进网络运营。
对效率提升、成本优化和服务改善进行量化，确定实施GenAI解决方案的价值主张。
采取小步快跑策略，推动GenAI解决方案的迭代优化。通过概念验证（POC）来测试GenAI功能，对能力和建议进行验证，然后推进至生产阶段。投入生产后，验证建议和输出，随着GenAI网络工具效率和信任度的提高，逐渐进入无人值守的自动化阶段。逐渐进入无人值守的自动化阶段。
Clients can log in to view the entire document.
Analysts:
Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.
Our independence as a research firm enables our experts to provide unbiased advice you can trust.
Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.
Our research practices and procedures distill large volumes of data into clear, precise recommendations.
We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.
We offer one-on-one guidance tailored to your mission-critical priorities.
We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.
Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.
Gartner clients can log in to access the full library.
Attend a Conference
Experience Information Technology conferences
With exclusive insights from Gartner experts on the latest trends, sessions curated for your role and unmatched peer networking, Gartner conferences help you accelerate your priorities.
Gartner CIO & IT Executive Conference
São Paulo, Brasil
© 2026 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. It consists of the opinions of Gartner's business and technology insights organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner business and technology insights may address legal and financial issues, Gartner does not provide legal or investment advice and its insights should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its insights are produced independently by its business and technology insights organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity. Gartner publications and other content may not be used as input into or for the training or development of generative artificial intelligence, machine learning, algorithms, software or related technologies.
