Published: 01 August 2024
数字办公场所应用领导者在部署Google Gemini、Microsoft Copilot和Slack AI等生成式人工智能产品时，必须面向适合的员工、推动产品的采用并衡量其业务价值。具体而言，可采取本文介绍的四项关键行动，成功部署日常型AI。
生成式人工智能（GenAI）工具在提高员工生产率方面的预期效果，推动企业机构的高管层向数字办公场所应用领导者施压，要求其尝试和部署此类工具。
企业机构的GenAI部署在适用对象的选择上缺乏针对性，高管往往会要求数字办公场所应用领导者为自身及团队提供此类工具。
企业机构的GenAI试点周期过短，并且往往只覆盖少数员工和有限的用例，无法展现规模化部署日常型AI的价值。
数字办公场所应用领导者目前主要基于使用量、采用率和满意度等指标来评估GenAI的价值，对于此类技术的业务价值则缺乏深入了解和关注。
为确保有效和规模化部署日常型AI，数字办公场所应用领导者应：
组建一支跨职能治理团队作为试点团队，对部署环境进行压力测试。
建立包含不同类型员工的员工群组（而非局限于试点团队），对日常型AI部署进行价值验证（POV），充分利用日常型AI能力。
推动日常型AI的规模化部署，根据员工的采用特征将其划分为不同的类型，为“推动者”赋能，同时为“质疑者”和“游说者”提供针对性的培训。
衡量日常型AI的价值，结合员工角色和团队的关键绩效指标（KPI），从业务和IT的角度评估日常型AI给员工生产率和工作质量带来的提升。
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