Adam Sarner specializes in digital marketing strategy and technology, including multichannel marketing, lead management, social and mobile marketing, and customer experience management. He serves marketers, helping them assess and take advantage of innovative and emerging marketing trends and put them to business use.
CMO and marketing leadership
Customer relationship management
Prior to joining Gartner, Mr. Sarner was responsible for developing CRM applications in the insurance industry.
Marketing Technology and Emerging Trends
Customer Experience Design and Execution
Marketing Organization and Operations
M.B.A., Sacred Heart University, Connecticut (Beta Gamma Sigma)
B.S., Psychology, State University of New York College at Oneonta
1What are the top considerations for designing and executing successful multichannel marketing?
2What combination of digital techniques, channels and processes is the most effective for attracting, acquiring and retaining loyal and profitable customers?
3What are the evolving criteria for choosing technology and service providers to help develop and manage multichannel marketing?