Gartner Expert

Arthur Mickoleit

Director Analyst

Arthur Mickoleit is Director Analyst in the Industries Research Group, Government and Education, at Gartner. He provides research and advice on digital government transformation, public sector innovation, public service delivery and citizen engagement to governments and technology and service providers. Arthur regularly reviews government and vendor initiatives, including on digital government maturity, open data, digital identity, citizen service design and measuring performance.

Previous experience

Prior to joining Gartner, Mr. Mickoleit worked as policy analyst at the OECD where he contributed to international policy standards like the OECD Recommendation on Digital Government Strategies. He also worked with governments as independent consultant for digital transformation. Mostly government organizations across Europe and in Arab countries.

Professional background

Independent consultant

Digital government and public service transformation


Digital government policy analyst


Young professional

Areas of coverage

Government Digital Transformation and Innovation

Government Technology Optimization and Modernization

Industry Product Planning and Strategy


M.A., Political Science, University of Manchester

B.A., Business Administration and Computer Science, Open University/Berufsakademie

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Top Issues That I Help Clients Address

1Digital government and smart government strategies.

2Technology for transformation, citizen engagement and open government.

3Life events and human-centered design to transform government service delivery.

4Evergreens like skills, culture and innovation, plus emerging topics like open data, analytics and AI.

5Digital identity for citizens and governments.