Gartner Expert

Arthur Mickoleit

Director Analyst

Arthur Mickoleit is Director Analyst for Government at Gartner. He provides research and advice on government digital transformation, public sector innovation, citizen services delivery and citizen experience. Arthur covers digital identity, digital maturity, service design and open data in depth.

Previous experience

Prior to joining Gartner, Arthur worked as policy analyst at the OECD where he contributed to international policy standards like the OECD Recommendation on Digital Government Strategies. He also spent time working as independent consultant to governments and organizations like the OECD, SIGMA and the European Commission.

Professional background

Independent consultant

Digital government and public service transformation


Digital government policy analyst


Young professional

Areas of coverage

Government Verticals Digital Innovation and Application Modernization

Governmentwide Digital Innovation and Application Modernization

Industry Product Planning and Strategy


M.A., Political Science, University of Manchester

B.A., Business Administration and Computer Science, Open University/Berufsakademie

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Top Issues That I Help Clients Address

1Digital government

2Government transformation, citizen experience, open government.

3Digital identity

4Innovation, open data, public sector challenges .

5Life events, human-centered design