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Gartner Expert
Arthur Mickoleit
Director Analyst
Arthur Mickoleit is Director Analyst for Government at Gartner. He provides research and advice on government digital transformation, public sector innovation, citizen services delivery and citizen experience. Arthur covers digital identity, digital maturity, service design and open data in depth.
Previous experience
Prior to joining Gartner, Arthur worked as policy analyst at the OECD where he contributed to international policy standards like the OECD Recommendation on Digital Government Strategies. He also spent time working as independent consultant to governments and organizations like the OECD, SIGMA and the European Commission.
Professional background
Independent consultant
Digital government and public service transformation
OECD
Digital government policy analyst
SAP
Young professional
Areas of coverage
Government Verticals Digital Innovation and Application Modernization
Governmentwide Digital Innovation and Application Modernization
Industry Product Planning and Strategy
Education
M.A., Political Science, University of Manchester
B.A., Business Administration and Computer Science, Open University/Berufsakademie
Top Issues That I Help Clients Address
1Digital government
2Government transformation, citizen experience, open government.
3Digital identity
4Innovation, open data, public sector challenges .
5Life events, human-centered design